[VeryFit] Counting steps 3 times

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Elizabeth Barron
1 year ago In VeryFit
Counting steps 3 times

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hello! It sounds like you're experiencing an issue where your VeryFit tracker is counting your steps incorrectly, possibly doing so multiple times. I’d like to help you with that.

To better assist you, could you tell me if you're using a specific model of VeryFit tracker (like the ID115 or another)? Also, have you noticed whether the issue occurs only during certain activities or all the time?

In the meantime, here are a few steps you can try:

1. Check for Updates: Ensure that both your VeryFit app and firmware are updated to the latest versions. You can usually find this in the app under settings or about.

2. Sync Your Tracker: Open the VeryFit app and sync your tracker to see if that resolves any discrepancies with the step count. Make sure Bluetooth is enabled on your iPhone.

3. Adjust Settings: Sometimes, incorrect step counts can be caused by the sensitivity settings on your tracker:
- Open the VeryFit app.
- Go to the settings for your device.
- Look for options related to step counting sensitivity or stride length and make adjustments if necessary.

4. Reboot the Tracker: If the above steps don’t help, try rebooting your tracker. You can do this by turning it off and then back on again.

If the issue persists after trying these steps, please let me know! We can explore advanced troubleshooting or consider reaching out to our support team at [email protected] or [email protected] for further assistance.

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