Hi there! I understand your VeryFit IDW19 watch is not tracking all your steps and sleep properly, and you’re seeing a wrench icon with “-2” or “-6” appearing randomly. Let’s work through this together to figure out what’s going on.

First, can I ask if the watch is fully charged and if you’ve tried restarting it? Sometimes a reboot can clear temporary issues.

Meanwhile, the wrench icon usually indicates a connection or sync problem between the watch and the app. The error codes like -2 or -6 might be specific error states related to syncing or sensor data errors.

Here’s a step-by-step approach to troubleshoot this:

1. Restart your watch and your phone. This clears any temporary glitches.

2. Check Bluetooth connection: Ensure your phone’s Bluetooth is on and the watch is paired correctly. Sometimes, disconnecting and re-pairing the watch in the app helps.

3. Update the VeryFit app: Make sure you have the latest version of the app on your Android 10 device.

4. Clear app cache and data: Go to your phone’s Settings > Apps > VeryFit > Storage > Clear Cache and then Clear Data. This removes any corrupted temporary files.

5. Check app permissions: Confirm the VeryFit app has necessary permissions (location, physical activity) to track your steps and sleep accurately.

6. Sync data manually: In the VeryFit app, try to manually sync data with your watch to see if the wrench icon disappears.

7. Factory reset your watch: If none of the above works, consider resetting the watch to factory settings via its menu. Be aware this will erase stored data on the watch.

If after these steps the wrench icon with -2 or -6 still shows and tracking is inaccurate, the issue may be related to firmware bugs or sensor malfunctions. In that case, I can help you contact VeryFit support or guide you to firmware update instructions from the IDW19 user guide 1.

Could you let me know what you’ve tried already from these steps? That way, I can assist you more precisely.