Hi! Thanks for reaching out about the issue with the HoloDex app not working when trying to scan cards to add to your portfolio. To make sure I understand correctly: when you try scanning a card, the app either doesn’t respond or fails to add the card into your portfolio—is that right? Could you also tell me if the app shows any error messages or does it just freeze or close?

While you’re checking that, I’ll suggest some steps that usually resolve common scanning problems:

1. Restart the app: Close the HoloDex app completely and reopen it. This simple step often clears temporary glitches.
2. Try scanning again: After restarting, scan the card one more time carefully, making sure the camera is focused and well-lit.
3. Refresh your portfolio: Sometimes scanned cards don’t immediately show up. Check if there’s an option to refresh the portfolio manually or pull down to refresh the screen.
4. Check app permissions: Since scanning uses your device’s camera, please confirm the app has permission to access the camera on your Windows system.
5. Update the app: Make sure you’re running the latest version of HoloDex, as updates often fix bugs and improve scanning features.

If you’ve already tried these or if scanning still doesn’t work after trying these steps, I can help dive deeper, like investigating if it’s a connectivity issue, corrupted app data, or something specific to your setup.

Could you let me know what you’ve tried, and I’ll guide you from there?