Hi! I understand you're trying to refresh your Navily premium account but keep seeing a charge of 0,00 € instead of the expected payment. Let’s see if we can get this sorted out together.

To clarify, when you say it "always charges 0,00 €," do you mean that the app shows a zero amount before you confirm payment, or does it actually process a payment but for 0 €, so your subscription isn’t renewed? Also, are you trying to renew via the app or the website?

For now, here are some steps to try that often resolve this kind of issue:

1. Check Payment Method:
Make sure your payment method (credit card, PayPal, etc.) is active, valid, and has sufficient funds. Sometimes a payment method issue can cause no charge to be registered.

2. Logout and Log Back In:
Log out of your Navily account and log back in. This can refresh your session and help the app detect your current subscription status correctly.

3. Clear Browser Cache and Cookies (since you use WebKit on Windows):
Sometimes old cache data can cause payment errors. Go to your browser settings and clear your cache and cookies, then try again.

4. Update the App or Browser:
If you’re using the Navily app, ensure it’s updated to the latest version. On Windows, if you are using a browser, make sure it is up to date.

5. Try a Different Payment Method or Device:
If possible, try a different payment method or renew your premium account on another device to see if the issue persists.

6. Check for Any Account or Subscription Issues:
Occasionally, account restrictions or violations of Navily's terms of use can affect premium access or renewals. While this is rare, you might want to review your account status in your profile settings.

If after all these steps you still face the 0,00 € charge without successful renewal, the issue might be on Navily’s end, possibly related to subscription processing or a backend glitch. In that case, I can help you escalate this to Navily's support team for a deeper investigation.

Could you let me know which of these steps you’ve already tried and any additional details about the payment attempt? That way, I can guide you more precisely.

Are you satisfied with these suggestions so far?