Hi! I’m Emily Roberts. I understand your SmartRow app is having trouble connecting to the Hop-Sport HS-055R Creek rowing machine. Let’s work together to get that sorted out.

First, could you let me know a bit more about your setup? For example:
- Are you trying to connect the app via Bluetooth?
- Have you checked the battery status of the rowing machine’s monitor or any connected device?
- Are any other devices currently paired with the rowing machine that might interfere?

Meanwhile, here are some general steps that usually help with SmartRow connection issues:

1. Bluetooth Settings Check:
Make sure Bluetooth is enabled on your Windows device. The SmartRow app typically connects to the rowing machine via Bluetooth, but you should not pair the rowing machine directly via your device’s Bluetooth settings. Instead, open the SmartRow app and initiate the connection from within the app itself.

2. Battery Check on Machine:
Ensure the rowing machine has fresh batteries installed properly. A weak or disconnected battery can prevent Bluetooth communication.

3. Close Other Bluetooth Connections:
Sometimes, the rowing machine might auto-connect to another device. To avoid conflict, fully disable Bluetooth on all other nearby devices temporarily, then try connecting only your Windows device via the app.

4. App and Device Updates:
Since you’re using Windows 6.1 (which corresponds to Windows 7), please confirm that the app version you have is fully updated and is compatible with Windows 7. If possible, update the SmartRow app to the latest version, as newer versions often fix bugs related to connectivity.

5. Restart Devices:
Power off, then restart both your rowing machine and your Windows device. Then open the SmartRow app first and attempt to connect again.

If you have tried any of these already or if your setup is different, please let me know. I’ll then guide you through more specific or advanced troubleshooting steps.

Are you okay with trying these first?