[UBA] I’m trying to do transfer and it’s showing blank space on the bank option

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Okafor Helen Chinasa
1 year ago In UBA
I’m trying to do transfer and it’s showing blank space on the bank option

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

Hi there! I understand how frustrating it can be when you're trying to make a transfer and the bank options show a blank space. Let's try to work through this issue together.

To help you better, could you let me know if you've recently updated your UBA app? Sometimes, outdated apps can lead to these kinds of glitches. Additionally, are you connected to a stable internet connection while trying to access the transfer feature?

Here are a few steps you can follow to troubleshoot this issue:

1. Check for App Updates:
- Go to the App Store on your iPhone.
- Tap on your profile icon in the top right corner.
- Scroll down to see if there’s an update available for the UBA app. If there is, go ahead and update it.

2. Restart the App:
- Close the UBA app completely by double-pressing the home button or swiping up from the bottom of the screen (depending on your model) and swiping the app away.
- Open the app again and see if the bank options are visible now.

3. Check Internet Connection:
- Ensure you have a stable internet connection. You can check this by trying to browse a webpage in Safari.

4. Re-Login:
- Log out of your account on the app and log back in. This can refresh your session and may fix the issue.

If you’ve gone through these steps and the issue persists, it might be a more technical glitch. In that case, it’s best to reach out directly to UBA's customer service for prompt assistance at (+234) 07002255-822 or you can email them at [email protected].

Are you satisfied with the guidance I provided on this? Let me know if you need any more help!

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