Hello! I understand you're having trouble accessing your Hikvision DVR using Firefox with just the DVR IP address. Let's see if we can resolve this together.

1. Use the Correct IP Address: Make sure you’re attempting to connect to the right IP address of your DVR. You can usually find this in the DVR settings or in your router’s device list.

2. Login Interface: Open Firefox and type the IP address of the DVR in the address bar. You should see a login interface. If you're prompted for a username and password, enter those. If you haven’t changed it, the default is often "admin" for the username.

3. Browser Compatibility: Firefox has specific requirements to work with Hikvision devices. The latest versions may not support the plugins required. If you’re using Firefox version 52 or below, you may need to enable the NPAPI setting to allow proper plugin functionality. For later versions, I recommend using Internet Explorer, as it has historically had better support for Hikvision's plugins. Alternatively, you can check if there are any browser settings that might block access.

4. Install the Necessary Plugins: As per the Hikvision support guidelines, you may need to download and install the appropriate plugin for Firefox or the web component for your device. Sometimes, the plugin might fail to install correctly or be missing.

5. Using an Alternative Browser: If you're still having issues, trying a different browser like Microsoft Edge or Internet Explorer may resolve the issue, as they generally have better compatibility with Hikvision devices.

Would you like help with any specific part of these steps or more details on installing the necessary plugins? Let me know!

no issue with other browsers

Thank you for the clarification. Since the issue seems specific to Hik-Connect with Firefox while other browsers work fine, let’s dig a little deeper into some potential solutions.

1. Clear Browser Cache: Sometimes, browser caching can cause access issues. In Firefox, click on the menu (three horizontal lines) in the upper right corner, select "Options," go to "Privacy & Security," and in the "Cookies and Site Data" section, click on "Clear Data." Ensure both options are checked and click "Clear."

2. Update Firefox: Ensure you are using the latest version of Firefox. An outdated version may not support specific functionalities. You can check for updates by clicking on the menu, selecting "Help," and then "About Firefox."

3. Firefox Security Settings: Verify that Firefox is not blocking plugins:
- Type about:config in the address bar and press Enter.
- Search for plugin.state.npapi and ensure it's set to 2. This allows NPAPI plugins, which may be necessary for Hikvision's functionality.

4. Plugin Installation:
- It's crucial to have the correct Hikvision plugin installed. Visit the Hikvision support page for specific instructions on downloading and installing the necessary plugin for Firefox.

5. Temporarily Disable Firefox Extensions: Some extensions might interfere with the loading of Hikvision pages. To check if that's the case, you can run Firefox in safe mode:
- Click on the menu, go to "Help," and select "Restart with Add-ons Disabled." If it works in safe mode, the issue is likely with one of your extensions.

6. Additional Browser Settings: Ensure that there are no restrictions on mixed content:
- Go to about:preferences#privacy.
- Scroll down to "Permissions," and ensure that "Disable blocking for current site" is enabled for the Hikvision site if prompted.

If you've tried these steps and are still having trouble, it could be worth contacting Hikvision support directly at [email protected] as they can provide more tailored assistance based on your device and network specifics.

Let me know if you need further assistance with any of these steps! Are you satisfied with the solutions I provided?