Hi there! I understand you're having trouble connecting for your first healthcare visit via the Doximity app. To help you best, can you share a bit more about what’s happening when you try to connect? For example, do you see an error message, does the video fail to load, or does the connection drop?

While I wait for your details, I’ll give you some initial steps that often help resolve connection issues with Doximity video calls:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Sometimes switching from Wi-Fi to cellular data (if available) can improve connectivity.

2. Leave and Rejoin the Call: If you receive an “internet connection is unstable” message, try leaving the video call entirely and rejoining. This can refresh the connection.

3. Disable Ad-Blockers or Security Features: If you’re using a hospital or workplace network, certain security features or ad-blockers might block the video connection. Disabling these temporarily could help.

4. Update or Restart Your Browser: Since you’re using a WebKit browser on Windows 10, try restarting your browser or even your computer to clear any temporary glitches.

5. Confirm You Are Signed In Correctly: Make sure you are logged in with the right credentials, especially if the visit requires access through a specific link or account.

If you’ve already tried these or encounter specific error messages, please let me know, and we can dig deeper. Also, if Doximity service status shows any outages, that could be a reason as well. Here’s a support article with some video troubleshooting tips for Dialer video calls you might find useful: Dialer Video Troubleshooting 2.

Let me know the exact experience you’re facing!