Hello! It sounds like you're experiencing a black screen issue with your HiWatch device. Let's work together to figure this out.

To start, could you please provide me with a bit more detail? For example:
- Is the black screen happening on a monitor connected to the device or are you accessing it through an app or a web interface?
- Have you made any recent changes to the device's settings, or has it been functioning normally until now?

Once I have a bit more context, I can guide you through some potential solutions!

Was trying to change the dial then my data got finished then it was stucked

Thank you for sharing the details. It seems like you were trying to change the dial on your HiWatch, and then it became unresponsive when your data ran out. Let’s try to resolve this step by step.

1. Restart Your Device: Since the device is stuck, try restarting it. You can usually do this by holding down the power button until it turns off, then turning it back on.

2. Check Your Data Connection: After the restart, make sure you have an active data connection on your device. If your data is finished, try connecting to a Wi-Fi network or ensure your mobile data is re-enabled.

3. Clear App Cache: If the black screen continues, you might need to clear the cache of the HiWatch app. Here’s how:
- Go to Settings on your Android device.
- Tap on Apps or Applications.
- Find and select the HiWatch app.
- Tap on Storage, then select Clear Cache.

4. Reinstall the HiWatch App: If the issue still persists, consider uninstalling and reinstalling the HiWatch app from your device. This can often fix bugs or glitches.

5. Check for Software Updates: Make sure that your Android operating system and HiWatch app are both updated to the latest versions. You can check for updates in the Settings -> System -> Software updates.

If after these steps the device is still stuck, it might be helpful to look for tailored guidance about common issues with the dial setting on the HiWatch. I found a detailed user guide that may assist with specific troubleshooting related to your issue here 1.

Let me know how it goes or if you need any further assistance!

The hiwatch pro is not coming on

I understand that your HiWatch Pro isn't powering on, and we can address this. Let's work through some steps to troubleshoot this issue together.

1. Try a Force Restart: Sometimes a simple restart can bring the device back to life. To do this, press and hold the power button for about 10–20 seconds until you see any response (like a logo or vibration). This can help clear any temporary glitches.

2. Check the Battery: Ensure that your HiWatch Pro has enough battery power. Connect it to the charger and leave it for at least 30 minutes. If there is an issue with the battery, it might take a few moments for the device to respond after connecting to charge.

3. Inspect Charging Cable and Connection: Make sure that the charging cable is properly connected to both the watch and a power source. Verify that there are no visible damages to the cable or connectors that could be disrupting the charging process.

4. Use a Different Power Source: If possible, try charging the device using a different charger or power outlet to rule out any power source issues.

5. Check for Screen Damage: If there's still no response, check if there's any visible damage to the screen or cracks that might be causing this issue.

6. Refer to Online Resources: If none of the above steps work, you might find helpful troubleshooting videos. For instance, this YouTube video offers solutions for the HiWatch Pro when it’s not turning on1.

After trying these steps, let me know how it goes. If the issue persists, we may need to explore further options or consider contacting HiWatch support for more specialized assistance. Are you satisfied with the steps I provided?

How to reset a HiWatch Pro smartwatch?

To reset your HiWatch Pro smartwatch, follow these steps. This should restore it to factory settings and help resolve any lingering issues you may be experiencing:

1. Swipe Right: Begin by swiping right on the screen to access the feature list.

2. Select Settings: Scroll to the bottom of the feature list and tap on Settings.

3. Go to System: In the settings menu, find and select System.

4. Reset: Choose Reset from the system options. This will initiate the reset process.

5. Confirm Reset: Follow any prompts that appear to confirm the reset.

For a visual guide, you can refer to this TikTok video that demonstrates the process: How to Reset HiWatch Pro 1.

Let me know if you need any more assistance! Are you satisfied with the solution I provided?

Not coming on even after holding power button for long

I understand that your HiWatch Pro is still not turning on even after trying to hold the power button for a long time. Let's explore some additional steps to troubleshoot this issue:

1. Force Restart Again: Some users have reported that holding the power button for 20-30 seconds can help force a restart. Please give this a try if you haven't already done so1.

2. Check for Charging Issues: After attempting a force restart, make sure your watch is charging correctly. Sometimes, it helps to unplug and replug the charger, or try a different charger or outlet to ensure that it’s receiving power.

3. Inspect Charging Connectors: Take a look at the charging connectors on both the watch and the charger. Ensure they are clean and free from debris, which could interfere with charging.

4. Leave it Charging: If the battery has completely drained, it may require some time connected to the charger before it shows any signs of life. Leave it charging for at least 30 minutes and see if it turns on after a while.

5. Refer to Online Sources: There are resources available that provide visual aids or further tips for fixing HiWatch Pro not switching on. For example, you can view this TikTok video: How to Fix HiWatch Pro Not Switching On 1.

If, after trying these steps, your HiWatch Pro still doesn’t turn on, we may need to consider reaching out to HiWatch support for further assistance. Their support email is [email protected] if you decide to go that route.

Are you satisfied with the steps I've provided?