Hi there! I understand you're having trouble with the sports offers and rewards on the Greene King Pubs & Restaurants app this season — specifically with the deals like 2 x 20%, 1 x free drink, and an additional 10%. I'd like to help you get this sorted out.

To start, could you tell me a bit more about the problem? For example:
- Are the offers not showing up at all in the app?
- Are you having trouble redeeming the offers when you're in the pub or ordering through the app?
- Have you previously been able to use these offers successfully in past sports seasons?

Meanwhile, here are some initial steps you can try that often resolve such issues:

1. Update the App
Make sure your app is updated to the latest version. Sometimes offers do not appear if you're running an outdated version.

2. Check Your Location and Timing
The sports offers typically apply during live sports events at selected Greene King pubs. Confirm that you are at a venue participating in the offers and during the eligible times (usually an hour before and during live sports).

3. Log Out and Back In
Sometimes your rewards or offers need to sync properly. Logging out of the app and logging back in can refresh your account's eligibility for offers.

4. Check Account Status
Confirm your account is active and that you have linked any necessary payment or membership details as required for rewards.

If after these steps the issue remains, please let me know. Also, if you could provide the exact version of the app you're using and whether you’re seeing any error messages, that would be helpful.

The Greene King Sport app does advertise 10% off on selected drinks around live sports events, so your offers should indeed be appearing1.

Would you like me to guide you through checking app updates and account settings now?

Yes the offers are showing on the app, the app has been checked by your staff at my local pub and is correct

Thanks for letting me know that the offers are showing correctly in the app and your local pub staff have confirmed it’s set up properly. That helps narrow things down a bit.

Since the offers are visible but still not applying when you try to use them, let’s check a couple of things to pinpoint why this might be happening:

1. App Ordering Availability at Your Location
Some Greene King pubs don’t support app ordering or certain rewards even if they show the offers. Could you confirm if you’re ordering via the app or directly at the bar? This can affect offer application as some deals only work through the app order and pay system.

2. Check Account Verification and Linked Details
Ensure your app account details like mobile number and any membership or payment info are verified and up to date. Sometimes offers won’t apply if account details don’t fully sync. You can check this in your account settings within the app.

3. Combining Offers / Terms and Conditions
Certain offers might have restrictions on using them together or may only apply in specific scenarios, such as when ordering food and drinks together. If you’re trying to use multiple offers simultaneously, or only ordering drinks, the discount might not apply. Double-check the offer terms for your specific deals.

4. Try Claiming/Activating Offers Again
Try logging out and back in, and if available, manually claim or activate the offers/rewards before ordering. Sometimes the app requires this step to apply discounts.

If these steps don’t solve it, it could be a syncing or backend issue specific to your account or location. In that case, I’d recommend contacting Greene King guest relations directly at [email protected] for more detailed account investigation.

For reference, here is Greene King’s FAQ page where some of these points are covered: 1.

Would you like me to guide you through checking your account details and reactivating offers in the app?