Hi there! I understand you're not receiving the 16-digit PaysafeCard code after making a payment. Just to clarify, are you expecting to receive the code via email or within the PaysafeCard app after you purchase it? Or is this related to a payment you made using PaysafeCard but you didn’t get the code to complete or confirm the transaction?

Could you tell me more about how you made the payment, and where you expected the 16-digit code to show up? This will help me guide you toward the right solution.

I expected to recieve it via email

Thanks for clarifying that you're expecting the 16-digit PaysafeCard code via email. Let's try to solve this together.

Sometimes, the email with the code can be delayed or end up in your Spam or Junk folder, especially on Android devices with WebKit browsers. Could you please check your Spam, Junk, or Promotions folder to see if the email landed there?

If it’s not there, here are some steps you can try:

1. Verify the email address: Make sure the email you provided when purchasing is correct and active.

2. Whitelist PaysafeCard emails: Add [email protected] (or similar PaysafeCard sender address) to your contacts or safe sender list to avoid blocking important emails.

3. Wait a little longer: Sometimes delivery can be delayed due to server traffic; waiting up to an hour could help.

4. Check your purchase status: Log into your PaysafeCard account (if you have one) to verify if the purchase was successful and if the code is accessible there.

5. Resend code: If you can access your purchase record or account, see if there's an option to resend the code via email.

If after these checks and steps you still haven’t received the code, it might be a technical glitch or an issue with your transaction. In that case, the best next step would be to contact PaysafeCard customer service directly via their official support page or email [email protected] for assistance tailored to your specific transaction1.

Let me know if you want me to guide you through any of these steps!