[GoCanvas] Cannot edit a form

R
Robert
2 months ago In GoCanvas
cannot edit a form

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Emily Roberts

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2 months ago

Hi! I see you're having trouble editing a form on the GoCanvas app. I'd be happy to help you get this sorted out.

To start, can you tell me a bit more about what exactly happens when you try to edit the form? For example:
- Are you unable to open the form for editing at all?
- Do you get any error messages or restrictions?
- Are you trying to edit a saved submission or the form design itself?

In the meantime, a common reason you might not be able to edit a form submission is that the permission to edit submissions isn’t enabled in the Form Settings. To check this:

1. Log in to your GoCanvas account on your Windows device.
2. Navigate to the Forms page.
3. Click on the form you want to edit or select the gear icon (settings) next to it.
4. Under Settings, find the section labeled "Edit & View."
5. Make sure the option to allow users to edit submissions is enabled.
6. Save any changes.

If this permission is off, users won't be able to edit submissions in that form1 5.

If you've confirmed the permission is enabled and still can't edit, please let me know any specific error or behavior so we can dive a bit deeper.

Does that help so far?

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