[GoCanvas] Cannot edit a form

R
Robert
2 months ago In GoCanvas
cannot edit a form

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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2 months ago

Hi! I see you're having trouble editing a form in the GoCanvas app. To help you best, can you tell me a bit more about the issue? For example:
- Are you trying to edit a submission you already submitted or the form itself before submitting?
- Is this on the web portal or the mobile app?
- Are you getting any error messages when trying to edit?

Meanwhile, one common cause for not being able to edit a submission is that the permission to edit must be enabled in the Form Settings. Here’s a quick step you can try:

1. Log into your GoCanvas account on the web.
2. Navigate to the "Form Settings" for the particular form you want to edit.
3. Under "Settings," find the "Edit & View" section.
4. Make sure the option to allow edit is enabled.

If a new version of the app has been published, edits on submissions might only work for the current version's submissions and not older ones.

Once I get a bit more info, I can guide you further! Does this match what you’re seeing so far?

R
Robert
2 months ago

I cannot find form settings

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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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2 months ago

Thanks for letting me know you can’t find the Form Settings. Just to clarify, are you trying to find the form settings on the GoCanvas website (desktop) or within the GoCanvas mobile app? The form settings where you control edit permissions are generally managed on the web portal, not directly in the mobile app.

If you are on the web portal (desktop), here’s how to locate the form settings:

1. Log into your GoCanvas account at https://www.gocanvas.com
2. Navigate to the "Forms" page from the main menu.
3. Look for the form you want to edit and either:
- Click the form name (which is a hyperlink), or
- Click the gear icon next to the form name.
4. This opens the Form Settings page, where you can configure options including allowing form editing.

If you cannot find these options or the gear icon:

- Make sure you have the proper user permissions to manage forms — if you don’t have admin rights, the form settings might not be accessible.
- Verify you are on the web portal (desktop version). Some settings are not available in the mobile app or are limited in functionality.

If you are instead trying to access form settings on the mobile app, those are very limited — configuration changes like enabling edits must be made on the web portal.

For more details about editing a submission and form settings on the web, you can check this helpful GoCanvas article here:
Form Settings - GoCanvas Help Center
and
Editing a Submission

Could you let me know if you're on the web or the app? Also, do you have admin access for your GoCanvas account? That will help me provide more precise guidance.

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