Hi! I understand your CA DMV Wallet app says you have successfully loaded your mobile Driver’s License (mDL), but the app is still showing it needs verification. Let’s work through this together.

Could you tell me if the app is showing any specific message besides "needs verification"? Also, have you tried refreshing the app, or maybe restarting your Mac device? This will help me pinpoint the issue more accurately.

Meanwhile, a common step with this kind of verification status is to:

1. Close and reopen the CA DMV Wallet app completely.
2. If the status remains, restart your Mac running OS X 10.15.7 to clear temporary glitches.
3. After reopening, select “Add to Wallet” again inside the CA DMV Wallet app and follow the prompts to reinitiate or complete verification.
4. Check your internet connection to ensure it is stable as verification requires communication with DMV servers.

If it persists after these steps, sometimes the verification process takes longer due to backend checks. Some users have found that removing the mDL from the wallet and starting over after some hours helps clear a stuck verification status.

If those steps still don’t complete verification, the issue might be account or identity verification related on DMV’s end. In that case, calling the DMV contact center at 1-877-563-5213 can provide direct assistance specific to your account status.

Please let me know what messages you see or which steps you’ve tried already so I can tailor the troubleshooting next! Are you seeing an error code or any prompts for additional information?