Hi! I’m sorry to hear that Match Masters is crashing on your Android 10 device and causing you to lose money—that’s definitely not what anyone wants. To better assist you, can you tell me a bit more about when the crashes usually happen? For example, does it crash during gameplay, when making purchases, or at startup?

Meanwhile, here’s a step-by-step approach we can try to stabilize the app and minimize crashes:

1. Clear the app cache and data: This often resolves glitches without affecting your account.
- Go to Settings > Apps > Match Masters > Storage > Tap Clear Cache and then Clear Data.
- Note: Clearing data might reset some settings but should not delete your game progress if you are logged into an account.

2. Update the app and your device:
- Check the Google Play Store for any Match Masters updates. Running the latest version ensures important bugs are fixed.
- Make sure your Android 10 system is up to date via Settings > System > System update.

3. Reinstall the app:
- Uninstall Match Masters completely and reinstall it fresh. This can clear corrupted files causing the crash.

4. Check storage and memory:
- Low device storage or memory can cause apps to crash. Ensure you have at least 1 GB free and close other background apps.

5. Avoid unstable network conditions:
- If crashes happen during purchases or online gameplay, try switching to a stable Wi-Fi instead of mobile data, or vice versa.

If after these steps the crashing persists or you lose boosters or money due to crashes, please let me know—I can help walk you through submitting a support ticket to the game developers. I also came across reports from other players on Facebook and Reddit about similar issues with boosters lost due to freezing/crashing, so this might be a known issue they are working on1 6.

Could you please tell me if you’ve already tried any of these steps and if the crashing happens at a specific point in the game? That way I can give you more tailored advice.

Iv done all the above, meanwhile it crashes during game play

Thank you for letting me know you’ve already tried the basic steps and that the crash happens during gameplay. That detail helps a lot.

Since the crashes occur mid-game, and you’ve cleared cache, reinstalled the app, ensured updates, and have sufficient device resources, this might be related to a known issue that other players have reported recently where Match Masters crashes or freezes during matches1.

Here are some additional steps and considerations tailored for gameplay crashes on an Android 10 WebKit device:

1. Enable Battery Optimization Exceptions for Match Masters: Sometimes Android’s battery saver aggressively restricts background activity, which can cause crashes during gameplay.
- Go to Settings > Apps > Match Masters > Battery > Battery optimization > Choose Don't optimize or Allow background activity for this app.

2. Turn Off Any Developer Options or Experimental Features for WebKit: Since your browsing engine is WebKit, any enabled developer options or debug settings might interfere.
- Review and disable any enabled developer options: Settings > Developer options (if enabled) > turn off features like GPU rendering, strict mode, or debugging options.

3. Try Running the Game with Minimal Other Apps Running: Background processes and apps may conflict during intensive gameplay.
- Close all other apps via the task manager and restart Match Masters.

4. Check Network Stability: If the game is online, poor connectivity can cause freezes that look like crashes during a match.
- Switch between Wi-Fi and mobile data to see if either improves stability.

5. Report the Bug with Logs: If none of these work, it helps the developers to get crash logs.
- Go to the game’s settings and see if there’s an option to send feedback or report problems.
- You can also write to the support email ([email protected]) with details about your device, OS version, and when the crash happens to help them prioritize fixes.

I know losing boosters or progress mid-match is tough. The crash issue is being discussed in various player groups and the developers are likely investigating1.

Would you like me to help you draft a bug report or guide you through any of the steps above? Also, are there any patterns you noticed such as certain boosters or game modes triggering the crash? That info can be very useful.

Sure

Match Masters is an engaging match-3 puzzle game where players compete live against friends or opponents worldwide in turn-based gameplay. Each player takes turns making moves on the same game board, strategizing not just for their own points but also to prevent setting up their opponent for easy matches. The game features a variety of modes, boosters, and power-ups, making every match unique and strategic. It has received high ratings on platforms like Google Play and the App Store for its fun multiplayer experience1 2 7.

Would you like me to assist you further with the crash issue or anything else about the game?