Hi there! I understand that your Night Owl Protect app is not showing recordings and keeps asking you to reconnect. Let's work together to get this sorted out.

To start, can you tell me a bit more about when this happens? For example:
- Is this issue occurring with all recordings or just certain ones?
- Are you seeing any error messages besides the reconnect prompt?
- Have you recently updated the app or changed your network configuration?

While you gather that info, here’s a simple step-by-step that often helps with reconnect issues:

1. Log Out and Log Back In: Sometimes the app session gets stuck. Try logging out of your Night Owl Protect app and logging back in.

2. Check for App Updates: Make sure you have the latest version of the Night Owl Protect app installed on your device. An update might have fixed this issue.

3. Restart Your Devices: Power cycle your recorder/DVR, router, and the device running the app to refresh network connections.

4. Clear App Cache or Reinstall: If logging out and restarting don’t help, try clearing the app data or uninstalling and reinstalling the app.

5. Verify Network Connection: Ensure your recorder and app device are on a stable and strong Wi-Fi or wired network. The DVR’s IP address should be listed on your router’s connected devices.

If you've already tried any of these steps, please let me know which ones worked or didn't, so we can go deeper. Also, if you have access, checking if your recorder’s firmware is up to date is helpful.

Would you like me to guide you through any of these steps? Or share more details from your experience? That way, I can tailor the support better for you.

Related Support Article for reference