[Candy Crush Saga] We paid $59.+ at least three times but never got gold bars or other items

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Mary Lou Lockman
10 months ago In Candy Crush Saga
we paid $59.+ at least three times but never got gold bars or other items

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Emily Roberts

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10 months ago

Hi there! I see you've been charged multiple times—$59+ each time—but haven't received any gold bars or items in Candy Crush Saga. That definitely sounds like a serious issue. I'd like to help you get this sorted out.

Could you please confirm a couple of details for me?
1. Are you playing Candy Crush Saga on a web browser on your Windows 10 device?
2. Did the purchases go through in-app (like via Microsoft Store) or through a web payment directly?
3. Have you tried restarting the game or refreshing your browser since the purchases? Sometimes that helps sync purchases.

Meanwhile, here’s a straightforward plan we can follow to address this:
1. Check your purchase receipts: Make sure you have email receipts or confirmation of each $59+ transaction, as these are important for dispute or verification.
2. Restart and reconnect: Close the browser fully, then reopen Candy Crush Saga and make sure you are signed into the correct King account. That ensures purchases are applied to the right profile.
3. Clear browser cache: Since you’re using a WebKit-based browser on Windows 10, clearing cached data can help sync purchases. You can usually do this from your browser settings under Privacy or History.
4. Visit Help Center in the game: Go to Start Menu → Settings → Help Center → Purchases & Gold Bars → Contact Us. Use this option to report missing gold bars—attach your purchase receipts and details to get direct support from King’s team.

If none of these steps work, I can help you draft the message to King support or guide you through further troubleshooting. Since you've been charged multiple times without receiving anything, it’s important to contact their official support to investigate potential payment or account issues.

Would you like me to help you compose the message to report this directly? Or if you already tried some steps, please tell me what you’ve done so far. That way I can provide the best next step!

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