[Dekco] First thing in morning camera don’t respond

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Bill
2 months ago In Dekco
First thing in morning camera don’t respond

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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2 months ago

Hi! I understand your Dekco app camera isn’t responding first thing in the morning. Let’s get this sorted out together. To help me better assist you, could you please tell me:

- Is the camera completely unresponsive or does it show an error message in the app?
- Does this happen every morning consistently or just sometimes?
- Have you noticed if the camera’s status light is on or off in the morning?
- What is the model of your Dekco camera?
- Have you tried any troubleshooting steps already?

Meanwhile, a common reason why cameras may not respond after being idle overnight includes Wi-Fi connection drops or power-saving settings activating. Here’s a step-by-step set of checks and fixes to try:

1. Check Power Supply:
Make sure the camera’s power source is stable. Sometimes overnight power interruptions or loose plugs can cause the camera to disconnect.

2. Verify Wi-Fi Connection:
Ensure your Wi-Fi network is stable 24/7. Dekco cameras typically work on 2.4 GHz band — confirm your router isn’t defaulting to only 5 GHz, which the camera may not support.

3. Restart Camera and App:
- Power off the camera, wait 10 seconds, and power it back on.
- Close the Dekco app completely on your iPhone (swipe it away from recent apps) and then reopen it.

4. Check App and Firmware Updates:
- On your iPhone iOS 18.7, go to the App Store and verify the Dekco app has the latest version installed.
- Within the app, check for any camera firmware updates.

5. Router Settings:
Sometimes routers update overnight and can cause temporary network interruptions. Try rebooting the router as well.

6. App Settings – Power Saving or Night Mode:
Some cameras or apps have overnight power saving modes that may affect responsiveness. Check if there is a “night mode” or any scheduling enabled in the Dekco app settings that might restrict camera activity.

If after trying these, the camera still doesn’t respond reliably in the mornings, you might want to consider a factory reset for the camera: hold the reset button for about 10 seconds (usually a small pinhole button). This resets the camera back to default and you can set it up again fresh.

Please let me know which of these steps you have done or can try, and how the camera behaves so we can go from there! Are you satisfied with this initial guidance?

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