Hi! I understand you're having trouble moving the Dekco app to your new phone. To get a better grasp, can you tell me if you've already installed the Dekco app on your new device? Also, are you trying to transfer data like settings or sensors connected to Dekco, or just want the app itself on the new phone?

Meanwhile, here’s a general approach for moving such apps and their data between phones, especially on Android-based devices like your Kindle:

1. Install the Dekco app on the new phone: Make sure you download the latest version of the app from the Google Play Store on your new device.

2. Transfer your account or device pairing data: If Dekco is connected to any external devices (like sensors), you might need to re-pair them with the new phone. For some apps, you’ll have to unpair or disconnect the device from Bluetooth on your old phone first to avoid conflicts.

3. Log into the same account: Use your existing account credentials on your new phone within the Dekco app to sync your data.

4. Bluetooth considerations: Turn off Bluetooth on your old phone, wait a bit, then turn it on your new phone to connect to any connected devices.

5. Data transfer tools: If you're moving more than just the app, Android has built-in tools or apps (like Google’s data transfer tool) to migrate apps and data. However, some apps like Dekco may require specific steps or may not transfer all device data automatically.

Can you confirm if you’ve tried any of these steps, or describe what happens when you try to get Dekco on your new phone? That way, we can dig deeper or try alternate solutions.

If needed, I can also guide you through the exact process based on Dekco’s requirements. Let me know!

on new phone it says not available on this device. also gives old phone name on new phone

Thanks for the details! From what you describe—your new phone shows the old phone’s name and indicates Dekco is “not available on this device”—it sounds like a couple of compatibility and device registration issues may be at play.

Since your Kindle runs Android 7.1.2, the Dekco app might have minimum Android version requirements or specific device compatibility that doesn’t include your new phone. Also, the app apparently remembers the old device name somewhere in its settings or account, which could cause confusion.

Here’s how I suggest proceeding:

1. Check Dekco app compatibility:
- Verify on the Google Play Store or Dekco’s official site if your new phone is on the supported device list and meets the minimum Android OS requirement. Some apps only support newer Android versions, and Android 7.1.2 is fairly old now.
- If it's not compatible officially, updating the phone OS (if an update is available) or using another compatible device might be necessary.

2. Clean up old device info in your account:
- Log into your Dekco account (on the web if possible). Look for device management or connected devices section and remove or rename the old device listed there.
- Sometimes app data carries over device identifiers—even on a new phone—if the app restored from a backup or uses cloud sync. Removing the old device and re-adding the new device can help.

3. Install the app fresh:
- Uninstall Dekco from the new phone completely.
- Clear the Google Play Store cache: Go to Settings > Apps > Google Play Store > Storage > Clear Cache.
- Restart the new phone and try reinstalling the Dekco app directly from the Play Store to avoid compatibility errors.

4. Advanced workaround if app compatibility prevents install:
- Sometimes, apps exclude older Android versions or certain devices from installing. If you must use that phone, you could try:
- Updating to the latest Android version available for your device.
- Downloading the APK file of Dekco from a trusted source and installing it manually (risky, not generally recommended).
- Note: Be cautious and only use this if you understand the security risks.

If none of these work, it could be a firm app compatibility issue with your device or OS version—seems like some other users have hit similar walls with their Dexcom/Dekco apps not supporting certain devices after updates1.

Would you be able to tell me the exact model of your new phone? That way, I can look up if the Dekco app officially supports it or not. Also, do you have the option to update the OS on your new Kindle device? This info will help narrow down next steps.

Looking forward to your reply!