Hi there! I understand that you're having trouble transferring the Dekco app to your new phone. You mentioned the new phone takes on the old phone's name, and then you get an error saying "not available on TS." Could you clarify what "TS" refers to in this context? Also, is the app itself not opening or is the issue related to logging in or synchronizing on the new device?

Meanwhile, I want to make sure of a couple of things with you:
- Have you logged out from the Dekco app on your old phone before trying to use it on the new phone?
- Are both devices connected to a stable internet connection?
- Is the new phone fully updated and running the official Play Store for app downloads?

Once I have those details, I can guide you step-by-step through the transfer process. Generally, apps like this often require you to log in with the same account on the new device rather than transferring data directly. Sometimes, the device name carries over if the app links to the device profile, which might cause conflicts.

Let me know more about the error message you see exactly, and we'll get this sorted out together!

have deleted app on old phone. app wont download on new phone. says not available on this device but sitill has old phone name

Thank you for the extra details! Since you're seeing the message that the Dekco app is "not available on this device" when trying to download it on your new Kindle (Android 7.1.2), and the new phone still shows the old phone's name—it sounds like a couple of issues might be at play here.

Here’s what we can try step-by-step:

1. Check Device Compatibility and Play Store Region:
Sometimes, apps might not be available on certain devices or regions via the Play Store. Kindle devices running Android have a customized OS which can affect app availability.
- Verify your Kindle’s region and Play Store settings.
- Try downloading the app via the official Amazon Appstore (Kindle’s main app store), if available. If Dekco isn’t there, you may need to sideload the app (install the APK manually), but this requires caution.

2. Clear Play Store Cache and Data:
To refresh the Play Store’s app listing and fix any stale info (such as old device names):
- Go to Settings > Apps > Google Play Store > Storage
- Tap Clear Cache and Clear Data
- Restart your device and try downloading the Dekco app again.

3. New Account or Re-login Trick:
Based on similar reports for the Deco app (which can behave similarly to Dekco), sometimes creating a new account on your new phone and then logging out and back in with your original Dekco account helps reset the device registration and resolve conflicts around device names1.

4. Factory Reset Device Naming in Account:
If Dekco keeps associating with the old phone’s device name, it could be a cloud account or app profile conflict. Check if in your Dekco user account or within the app’s cloud settings through a web portal (if any), you can remove or rename old devices.

5. Update Kindle OS if Possible:
Android 7.1.2 is quite old now; some apps may have updated minimum requirements.
- See if there’s a system update available on your Kindle: Settings > Device Options > System Updates.

6. Contact Dekco Support if Necessary:
If none of the above works, there could be device-specific restrictions or account issues requiring their backend support. You can reach out to Dekco support directly at [email protected].

Before we try sideloading or deep account changes, does your Kindle allow installing apps from outside the Play Store? Also, could you confirm if you can download any apps at all right now?

Let me know, and I can guide you through the next safest steps! Are you satisfied with this guidance so far?

Why does Google Play Store show old device names?

Why does Google Play Store show old device names?

Great question! The Google Play Store shows old device names linked to your Google account because it keeps a record of all devices where your account has been used to download or access apps. This device list helps manage your apps across devices, but sometimes devices you no longer use or own still appear here.

The reason the old device name shows up specifically could be because:

1. Google Play Device List Retains History: Even if you no longer use or own the old phone, Google keeps it listed as part of your account’s device history. This helps you see what devices have access to your apps and account.

2. Device Names Are Pulled from Past Registrations: When you log into Google Play with your account, it assigns a name based on the device model or a name you may have set previously. These names stay until you hide or remove them.

3. You Cannot Completely Delete Devices from Google Play List: At present, Google Play doesn’t allow permanently deleting old devices from this list. However, you can hide these devices so they don’t appear when you select devices for app installs.

To manage this, here’s what you can do:

- Go to play.google.com and sign in with your Google account.
- Click your profile icon, then select Library & devices.
- Click the Devices tab to see all registered devices.
- For old devices you no longer own, uncheck or hide them so they don’t appear in the install list during app downloads.

Keep in mind, hiding doesn't remove them permanently, but it cleans up your install device list, so your new phone won't keep showing the old phone's name when selecting devices.

If you want to rename devices to better reflect which is your new phone, this can be done in the same Devices section as well.

For more detailed tips on removing or renaming device names from the Google Play Store device list, you can check this official Google support article: Manage your devices in Google Play 1 2.

Does that help clear things up? Would you like me to walk you through hiding or renaming your devices step-by-step?