[Moonpig] I can’t add message to the card. When I click on the page I want to edit it just goes back to the fre

P
Pam Edwards
1 month ago In Moonpig
I can’t add message to the card. When I click on the page I want to edit it just goes back to the fre

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 month ago

Hello! I understand you’re having trouble adding a message to your Moonpig card, and when you try to edit, the page just goes back to the front. Let’s get that sorted out. To start, could you please clarify:

- Are you using the Moonpig app or the website on your Mac with OS X 10.15.7?
- Does this happen with all cards or just a specific one?
- Have you noticed if the page refresh or redirect happens immediately after clicking to edit the message, or after some delay?
- Have you tried refreshing the page, clearing cache, or using a different browser on your Mac?

This info will help me guide you more precisely. Meanwhile, here are some initial steps you can try to fix this:

1. Clear Browser Cache and Cookies:
Sometimes, cached files or cookies can cause issues with editing features. Since you’re on a Mac with OS X 10.15.7, if you’re using Safari:
- Open Safari, go to Safari menu > Preferences > Privacy tab.
- Click on "Manage Website Data…" and then "Remove All".
- Restart Safari and try again.

2. Try a Different Browser:
If you’re currently using Safari, try accessing Moonpig on Chrome or Firefox on your Mac to see if the issue persists.

3. Disable Browser Extensions:
Occasionally, browser add-ons can interfere. Disable any extensions especially ad blockers or script blockers, then try again.

4. Update Your Browser:
Ensure your browser version is up to date to support all site features properly.

5. Use Moonpig App (if possible):
If you’re on the website, try Moonpig’s app instead, as sometimes the app handles editing differently. If you have the app already, try restarting it or reinstalling it.

If these don’t help, and you confirm it’s consistently redirecting without letting you add a message, it could be a bug or a session issue. In that case, logging out and back in or resetting your account session may help.

Please let me know what you find after trying the above, or provide any extra details requested, and I’ll guide you through the next steps!

Are you happy to go ahead with these?

Leave a comment