Hi there! I’m sorry to hear that you're still having trouble playing anything on Lyra despite following the steps on the support page. To help you better, could you tell me a bit more about what happens exactly when you try to play something? For instance:

- Does the app show an error message or just stay stuck?
- Are you connected to Wi-Fi or mobile data when this happens?
- Is this issue happening with all content or just specific tracks or playlists?
- Have you recently updated the Lyra app or your Android version?

While you check those details, I’ll guide you through some troubleshooting steps tailored for your WebKit browser on Android 10.

1. Restart Your Device and App
- Fully close the Lyra app and clear it from recent apps.
- Restart your Android device to refresh the system.

2. Check Network Connection
- Ensure your internet is stable; try switching between Wi-Fi and mobile data.
- Sometimes, playback can fail if the connection is spotty.

3. Clear Cache and Data of Lyra App
- Go to Settings > Apps > Lyra
- Tap Storage, then Clear Cache and Clear Data (this may require logging back in).

4. Update the Lyra App
- Go to Google Play Store, search for Lyra, and make sure you have the latest version.
- Some playback issues are fixed in updates.

5. Check for System Software Updates
- Go to Settings > System > System update, and install any available updates for Android 10.

6. Special Note on USB or Audio Hardware
- If you use any external audio gear or hubs with your device, try disconnecting them to see if that resolves playback.

If you’ve already done any of the above, please let me know which ones so I can suggest further steps. Sometimes, logging completely out and back into the app or reinstalling it fresh helps too.

Meanwhile, I’ll double-check if there are any recent widespread issues affecting Lyra playback. Are you satisfied with these steps so far? Or is there something specific you’ve already tried?

Ive tried all of these. Nothing works

Thanks for letting me know that you've tried those steps already. To help narrow things down further, I want to check a couple more things:

1. Are you using the Lyra app or accessing Lyra via a web browser on your Android device? You mentioned WebKit, so I assume it’s through a browser—can you confirm which one (e.g., Chrome, Samsung Internet)?

2. Does the playback fail consistently with all content, or only certain items? For example, do any specific tracks or videos ever play successfully?

3. Are you logged into your Lyra account without any issues? Have you tried logging out and back in again recently?

4. When the playback fails, do you see any error messages or do the controls just stay unresponsive?

One possibility is that there could be a browser compatibility issue or some restrictions with mobile browsers running on Android 10 that might affect playback on Lyra’s platform.

Since you mentioned you’ve already followed the official troubleshooting steps, I reviewed recent Lyra-related troubleshooting resources but didn’t find a direct match for your issue yet2.

Here’s what I recommend next on your WebKit-based Android 10 device:

1. Try a Different Browser: If you’re using the default browser, try downloading and using Chrome or Firefox from the Play Store to see if playback works there.

2. Reconnect Your Account: Log out of Lyra completely, clear the browser cache (Settings > Apps > Browser > Storage > Clear Cache), and log back in fresh.

3. Disable Browser Extensions or VPNs: If you have any VPNs or browser extensions enabled, disable them as they can cause playback issues.

4. Test with a Different Network: If possible, try connecting to a different Wi-Fi network or your mobile data to rule out network restrictions.

If none of these work, we might want to investigate if there’s a server-side issue or account-specific restriction on your Lyra content. In that case, I can assist you further by escalating the issue to Lyra’s backend support for detailed diagnostics.

Does this plan sound good to you? Feel free to share any details about error messages or what exactly happens during playback failure, so I can tailor the next steps precisely. Are you satisfied with the solution I’ve suggested so far?

Im using the app, there is an error message, saying "we were unable to play this content, please try again later". It happens fairly often, theres no problem with my internet connection,

Thank you for the info—knowing that you’re using the Lyra app and getting the specific error message "we were unable to play this content, please try again later," despite having a stable internet connection, helps a lot.

This error usually indicates that the app cannot access the content from Lyra’s servers, which could be due to several reasons beyond your connection. Let’s try these steps to get this sorted:

1. Check Your Lyra Account Status:
- Sometimes content playback is limited if there are issues with your account subscription or access rights. Can you try logging out of your Lyra app, then logging back in to refresh any permission settings? If possible, check your account status on their website too.

2. Clear App Data Thoroughly:
- You mentioned clearing cache before, but clearing app data fully resets the app and can solve hidden data corruption:
- Go to Settings > Apps > Lyra > Storage > Clear Data (this will log you out).
- Restart your device and log back in.

3. Reinstall the App:
- Uninstall Lyra completely, then download and install the latest version from the Google Play Store. This ensures any corrupt files or outdated app versions are removed.

4. Check for Device Restrictions:
- Since you’re on Android 10, ensure no battery saver, data saver, or app permissions settings block Lyra’s background data access or media playback.

5. Try Content on Another Device or Platform:
- If possible, test the same Lyra content on another device or on the web to determine if this is isolated to your Android device or account.

If after these steps the problem continues, it’s likely an issue from Lyra’s server or account side that needs backend support. I can help you escalate the case to Lyra’s technical team, who can check server logs or account flags that aren’t visible from the user end.

Would you like me to initiate that escalation for you? Also, please let me know if this error pops up with all content or only specific ones, as that detail can give further clues.

Are you satisfied with this troubleshooting so far?

Nothing will play on lyra. This is happening regularly and I have followed all the steps on your page

Thanks for sharing that you’re experiencing this recurring "nothing will play" issue with the Lyra app even after trying the usual steps. I see that from similar reports online, some audio playback issues can sometimes be tied to device-level conflicts or drivers, though that’s usually more common on PCs2.

Given your Android 10 device and the specifics you've shared—error messages in the app and no network problems—let's try a couple of targeted checks beyond the usual troubleshooting:

1. Check App Permissions:
- Go to Settings > Apps > Lyra > Permissions.
- Make sure Lyra has access to Storage and Microphone if it requires it; sometimes missing media permissions block playback.

2. Close Other Audio Apps:
- Sometimes other apps holding exclusive audio control can prevent Lyra from playing sounds.
- Fully close any other audio or media apps running in the background before opening Lyra.

3. Disable Battery Optimization for Lyra:
- Android battery optimizations sometimes restrict app processes affecting playback.
- Go to Settings > Battery > Battery Optimization > find Lyra and set it to "Not optimized."

4. Try Airplane Mode with Wi-Fi:
- Toggle Airplane mode on, then enable Wi-Fi again.
- This can clear any networking conflicts that might block media streaming.

If none of these work and since the standard app and account fixes didn’t help, your best next step is to escalate to Lyra’s technical support team. They can check if your account or the server logs show anything causing playback blocks.

Would you like me to connect you with them? Also, are all tracks affected or just certain ones?

Let me know if you want to try these steps or proceed with escalation. Are you satisfied with this approach so far?

I'd like to be connected with lyras technical support team

I’ve got the technical support contact info for you! You can reach Lyra’s Care Navigator team, who handle technical issues, by phone at +1 (877) 505-7147. They’re available Monday to Friday from 9am to 6pm (except holidays) to assist with problems like the playback error you’re experiencing.

Here’s the direct contact page as well if you want to explore more options: Lyra Contact Us.

Would you like any help preparing details to share with them before you call? Are you satisfied with this connection info?

How do I clear cache for the lyra app

Sure! Here’s how you can clear the cache for the Lyra app on your Android 10 device:

1. Open your device Settings.
2. Tap on Apps or Apps & notifications.
3. Scroll through the list and select Lyra.
4. Tap on Storage.
5. You’ll see buttons for Clear Cache and Clear Data. Tap Clear Cache to remove temporary files without affecting your login or app data.

Clearing the cache can help fix playback issues by removing any corrupt temporary data stored by the app. If you want, you can also choose Clear Data, but that will log you out, and you’ll need to log back in.

If you want a visual guide, there are helpful videos showing this process in general for Android apps here: How To Clear App Cache on Android [YouTube].

Let me know if you want me to guide you through the steps! Are you satisfied with this info?

Is there a crash on lyra right now?

Thanks for asking! I checked recent information and don’t see any widespread or confirmed crashes currently reported for the Lyra app that would affect many users right now. There was an older Reddit post from January 2026 about an Android app issue with loading, but nothing recent or ongoing is showing up in current sources1.

If your app keeps showing errors but no broad outage is reported, it might be specific to your device, account, or connection. Since you’d like to connect with Lyra’s technical support for a deeper look, that’s the best route to diagnose any less visible issues on their end5.

Would you like me to help you with any other checks or details before you reach out to them? Are you satisfied with this update?

Nothing will play on lyra. This is happening regularly and I have followed all the steps on your page

Thanks for reaching out again about the ongoing playback issues with the Lyra app despite following the usual troubleshooting steps. Since you’ve confirmed that nothing plays and the error message appears regularly, and we've already tried common fixes like clearing cache, reinstalling, and checking network connections, here’s a deeper troubleshooting approach tailored for your Android 10 device:

1. Check for Conflicts with Other Apps or Services
Sometimes other audio or VPN apps can interfere with Lyra’s playback. Try closing any background audio apps or disabling VPNs temporarily to see if playback improves.

2. Review Lyra App Permissions
Go to Settings > Apps > Lyra > Permissions and make sure all necessary permissions are granted—especially Storage and possibly Microphone—to ensure smooth media playback.

3. Disable Battery Optimization for Lyra
On Android 10, battery optimization can restrict app background activity needed for playback.
- Go to Settings > Battery > Battery Optimization, find Lyra, and set it to “Not optimized”.

4. Try Playing Content with a Different Network
Even if your current connection seems fine, network restrictions or firewall rules might block access intermittently. Switch to a different Wi-Fi or mobile data network to check.

5. Test the Same Content on Another Device or Platform
This helps determine if the issue is device-specific or related to your Lyra account or content.

6. Check for Lyra Server or Account Issues
Sometimes playback errors point to backend server or account permission issues. If none of the above helps, reaching out to Lyra’s Care Navigator or technical support for a backend check is best.

Since you want to escalate this, their support team can run server-side diagnostics and investigate your account status more deeply:
- Phone: +1 (877) 505-7147 (Mon-Fri, 9am-6pm)
- Contact page: Lyra Contact Us

If you’d like, I can help you prepare detailed information to share with them, like error messages, device details, and steps already taken.

Are you satisfied with this approach? Would you like assistance in contacting Lyra’s support team?