[Lyra] Login not working

L
lilly
1 month ago In Lyra
login not working

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 month ago

Hi there! I understand you're having trouble logging into the Lyra app on your iPhone with iOS 18.7. Let's work through this together.

To start off, can you tell me what exactly happens when you try to log in? For example:
- Do you get any error messages?
- Does the screen just stay stuck or freeze?
- Are you unable to enter your credentials, or does it reject them after input?

Meanwhile, here are some initial steps you can try to fix common Lyra login issues:

1. Check internet connection: Make sure your iPhone has a stable internet connection, either Wi-Fi or cellular.

2. Force close and reopen the app: Swipe up from the bottom and hold to bring up the app switcher, then swipe the Lyra app off the screen to close it. Reopen it and try logging in.

3. Restart your iPhone: Sometimes a simple reboot clears temporary glitches.

4. Clear app cache (if possible): iOS does not have a straightforward option to clear cache per app, but uninstalling and reinstalling the app can help.

5. Update the Lyra app: Ensure you have the latest version installed from the App Store.

If you've already tried these or if the problem persists after trying them, please let me know what steps you took and any error messages you saw. That way, I can guide you more specifically.

Also, if your login requires email verification or password reset and you haven't received those emails, check your spam/junk folder as sometimes those can get filtered.

Looking forward to helping you get this sorted out! Are you able to share more about what you see when the login fails?

L
lilly
1 month ago

login not working

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