Hi there! I understand you’re seeing a message that the Tydom app is discontinued even after you reinstalled it. Let me get a better sense of the situation to help you out.
Could you please tell me: - What exactly does the message say when you open the app? - Are you still able to log in or access your installation? - Have you been able to use the app successfully in the past, or is this the first time using it on your iPhone with iOS 18.5.0? - Are you connected to the internet when you try to use the app?
This will help me suggest the most relevant steps to get things working for you again.
Thanks for the extra info about the shutters showing "disconnected" in the Tydom app. Since the app used to work well and connection problems started about 4 days ago, let’s try a few specific steps to pinpoint the cause and hopefully restore the connection.
Here’s what I suggest:
1. Check your Wi-Fi network: - Make sure your iPhone is connected to the same Wi-Fi network that your Tydom box uses. - Try toggling Wi-Fi off and back on your iPhone. - If possible, restart your Wi-Fi router too.
2. Restart the Tydom box: - Physically power off the Tydom box (unplug it from power), wait about 30 seconds, then plug it back in and let it fully reboot. - This often resolves temporary connectivity glitches.
3. Check the Tydom box connection: - If your Tydom box has indicator lights, confirm that the network indicator is stable and not blinking or red. - Sometimes the box may lose connection to your home network, causing the app to report devices as disconnected.
4. Update the app and device firmware: - Confirm your Tydom app is the latest version from the App Store. - Check inside the app’s settings if there are any firmware updates available for the Tydom box or your shutters.
5. Account and permissions: - Try logging out and back into the Tydom app to refresh your account connection. - Ensure your account has proper permissions for the shutters.
6. Additional troubleshooting: - If you recently changed Wi-Fi passwords, make sure the Tydom box was updated with the new credentials. - Check whether other devices controlled via Tydom app are also disconnected or if it’s just the shutters.
If after these steps the shutters are still disconnected, it could indicate a deeper network issue or a hardware fault in the shutters or box. In that case, I recommend contacting Tydom support directly at [email protected] or [email protected] for specialized assistance.
Let me know if you want me to walk you through any of these steps! Are you satisfied with this plan to troubleshoot your shutters' "disconnected" messages?
Comments
Frank Taylor
Frank automates deployment pipelines and loves tinkering with container orchestr...
Followed by
Hi there! I understand you’re seeing a message that the Tydom app is discontinued even after you reinstalled it. Let me get a better sense of the situation to help you out.
Could you please tell me:
- What exactly does the message say when you open the app?
- Are you still able to log in or access your installation?
- Have you been able to use the app successfully in the past, or is this the first time using it on your iPhone with iOS 18.5.0?
- Are you connected to the internet when you try to use the app?
This will help me suggest the most relevant steps to get things working for you again.
App message on shutters is “disconnected “. It used to work quite well but there are connection problems the last 4 days
Frank Taylor
Frank automates deployment pipelines and loves tinkering with container orchestr...
Followed by
Thanks for the extra info about the shutters showing "disconnected" in the Tydom app. Since the app used to work well and connection problems started about 4 days ago, let’s try a few specific steps to pinpoint the cause and hopefully restore the connection.
Here’s what I suggest:
1. Check your Wi-Fi network:
- Make sure your iPhone is connected to the same Wi-Fi network that your Tydom box uses.
- Try toggling Wi-Fi off and back on your iPhone.
- If possible, restart your Wi-Fi router too.
2. Restart the Tydom box:
- Physically power off the Tydom box (unplug it from power), wait about 30 seconds, then plug it back in and let it fully reboot.
- This often resolves temporary connectivity glitches.
3. Check the Tydom box connection:
- If your Tydom box has indicator lights, confirm that the network indicator is stable and not blinking or red.
- Sometimes the box may lose connection to your home network, causing the app to report devices as disconnected.
4. Update the app and device firmware:
- Confirm your Tydom app is the latest version from the App Store.
- Check inside the app’s settings if there are any firmware updates available for the Tydom box or your shutters.
5. Account and permissions:
- Try logging out and back into the Tydom app to refresh your account connection.
- Ensure your account has proper permissions for the shutters.
6. Additional troubleshooting:
- If you recently changed Wi-Fi passwords, make sure the Tydom box was updated with the new credentials.
- Check whether other devices controlled via Tydom app are also disconnected or if it’s just the shutters.
If after these steps the shutters are still disconnected, it could indicate a deeper network issue or a hardware fault in the shutters or box. In that case, I recommend contacting Tydom support directly at [email protected] or [email protected] for specialized assistance.
Let me know if you want me to walk you through any of these steps! Are you satisfied with this plan to troubleshoot your shutters' "disconnected" messages?