Hi there! I understand you're having issues with Hexa Sort Free and the 2x feature not working after you reinstalled the game, and it seems like you've lost all your levels. Let's see how we can resolve this together.

First, can you let me know if you had your game connected to an account (like Google Play or Apple Game Center) before reinstalling? This might help us recover your progress.

If you didn't connect your account, we'll need to explore other options. In the meantime, here are some steps you can try to restore your progress:

1. Check Account Connections:
- Open Hexa Sort and look for the settings or account section. See if there's an option to connect or restore your game data.

2. Reinstall Again:
- Sometimes, reinstalling can help if it wasn’t done correctly the first time. Make sure to fully remove the app from your device, then download it again from the App Store.

3. Update OS and App:
- Ensure that your OS X is updated to the latest version compatible with your Mac, and check if there are any updates available for Hexa Sort in the App Store.

If you've done these already and are still experiencing issues with the 2x feature, it could be a bug, and elevating this issue to higher-level support may be necessary. You could reach out to them at [email protected] for specialized assistance.

Let me know what details you find or if you need additional help! Are you satisfied with the steps I've provided so far?