Hi there! I understand you're having trouble logging into the Turn-Up app. You mentioned that when trying to log in, it says there's no account for your subscriber/login attempts, and after attempting a password reset, you're stuck in a login loop. Let's work through this together.

To better assist, could you please clarify a couple of things?

1. When you try to log in and it says "no account," are you sure the email or username you're entering is the one registered with Turn-Up?
2. After you initiate the password reset, do you receive the reset email and are you able to set a new password?
3. When you say login loop, does the app keep asking you to reset the password again and doesn't let you enter the app?

Once I have a bit more info, here are some general steps that usually help in cases like this on Android 16:

1. Verify that the email or username you are using is correct and corresponds to your Turn-Up account. Sometimes, minor typos cause the "no account" messages.

2. Check your email inbox (and spam folder) for the password reset email and follow the link to create a new password. Ensure you complete this step fully.

3. After resetting, try these steps to fix the login loop:
- Close the Turn-Up app completely (remove it from recent apps).
- Clear the app cache and data:
- Go to Settings > Apps > Turn-Up > Storage > Clear Cache and Clear Data.
- Restart your phone.
- Open the app and try logging in again with your new password.

4. If the problem persists, uninstall and reinstall the Turn-Up app. After reinstalling, wait a few minutes before logging in again to allow the app to sync properly.

If you've tried these and still face the issue, there could be a problem with your account on our servers, or a backend glitch causing the loop.

In that case, please reach out to our support email [email protected] with your registered email and device details so our team can investigate the account status and resolve it.

Let me know what you've tried so far and how it goes with these steps. I'm here to help you get this sorted!

Are you satisfied with this solution so far, or would you like me to guide you through any specific step?

unable to log in. subscriber and login attempts said no account. then password reset and login loop

Thanks for sharing that additional detail. It looks like you're hitting two main issues: the system says "no account" when you try to log in, and after attempting a password reset, you get stuck in a loop where it keeps asking for the password again.

Here’s what I recommend trying next, specifically for Android 16 devices dealing with this kind of login loop and account recognition issue:

1. Double-check email/username accuracy: Even a small typo can cause the "no account" message. Confirm you are using the exact email or username that you registered with Turn-Up.

2. Use a desktop or browser login: Sometimes, password reset workflows work more smoothly on a PC or laptop browser. Try logging into your Turn-Up account via the official website using a browser like Chrome or Firefox. Initiate a password reset there if needed, then try login on your Android device afterward.

3. Clear app and browser data: On your Android device, clear the Turn-Up app cache and data:
- Settings > Apps > Turn-Up > Storage > Clear Cache and Clear Data
- Also clear cache and cookies for your default web browser (since login flows often open a browser window).

4. Switch your default browser: Some users have reported that changing the default Android browser (for example, switching from Samsung Internet to Chrome) resolves password reset loops.
- Go to Settings > Apps > Default apps > Browser app, and select Chrome (or another trusted browser installed on your phone).

5. Confirm no VPN or network blockers: Sometimes VPNs, firewalls, or tight network restrictions cause login failures or reset loops. Try disconnecting VPNs and switching to a different Wi-Fi or mobile network.

6. Reinstall the Turn-Up app: Uninstall the app entirely, reboot your phone, then reinstall. Log in fresh with your reset password.

If after these steps the issue continues, it may be a problem with your Turn-Up account on the backend. At that point, I recommend definitely contacting support at [email protected] with your email and device details so the team can check your account status and clear any issues.

I’m here to help if you want to go through any of those steps together or if you need me to clarify anything! Are you satisfied with this plan, or shall we dive into a specific step right now?

For reference on similar login loop issues, others have found success with these exact steps of clearing cache, switching browsers, and trying browser resets17.