Hi there! I understand it can be frustrating when you're connected to the device's Wi-Fi but it won't progress to the next step. Let's work together to resolve this.

First, can you let me know which device you're trying to connect to the Wi-Fi? Is it the Soulear ear cleaner or another device? Also, have you tried any troubleshooting steps already, such as restarting your device or checking the Wi-Fi connection settings?

Feel free to share any details, and we can get this sorted out!

Its the soulear cleaner and yes I've tried restarting it. The app won't recognize that I've connected to it and so I can finish the set up

Thanks for the information! Since your Soulear ear cleaner isn’t being recognized by the app even after restarting, let’s go through a few troubleshooting steps to help with this connection issue.

### Step-by-Step Troubleshooting:
1. Verify Wi-Fi Connection:
- Make sure that you are connected to the correct Wi-Fi network for the Soulear device. It usually should be something like “Soulear-xxxx”. Can you check that for me?

2. App Permissions:
- Go to your device settings and ensure that the Soulear app has permission to use Wi-Fi (WLAN) or other relevant settings. Sometimes, without the right permissions, the app may not recognize connections.

3. Close and Reopen the App:
- Sometimes a simple refresh can help. Try closing the Soulear app completely and then reopen it to see if it recognizes the device.

4. Mobile Data:
- Ensure your mobile data is turned on. Even if you're using Wi-Fi, having mobile data active can help the app connect more reliably.

5. Forget and Reconnect:
- If the device Wi-Fi is saved in your phone, go to your device’s Wi-Fi settings, forget the “Soulear-xxxx” network, then try reconnecting to it.

6. Reboot Your Phone:
- If you're still experiencing issues, reboot your phone as well. This can help clear temporary glitches that might be causing connection problems.

If you follow these steps and the app still doesn't recognize the Soulear device, it may be time to look deeper into app-specific issues or possible firmware updates. Please let me know how it goes after trying these steps!