Hi there! I understand you're having trouble getting the weekly ad to load on your laptop account. Let's get to the bottom of this together. To start, could you tell me:

- Are you accessing the weekly ad via the ShopRite website or through an app on your laptop?
- Have you noticed if the page partially loads or is it completely blank?
- Have you tried clearing your browser cache or disabling any ad blockers recently?

A little more info will help me guide you better!

I'm trying to access the weekly ad on my laptop, I've tried clearing my browser cache and restarting but it still won't load

Thanks for sharing that! Since you've already cleared your browser cache and restarted, let's try a couple of other things that might be causing the weekly ad not to load on your laptop.

1. Disable any Ad Blockers or Extensions: Sometimes browser extensions like ad blockers prevent certain parts of a page (such as ads) from loading. Try temporarily disabling them and refresh the page to see if the weekly ad appears.

2. Try a Different Browser: Since you’re on Windows 10 and using a WebKit-based browser, you might test the weekly ad page in another browser like Chrome, Firefox, or Edge to see if the issue persists.

3. Check Your Internet Connection: A weak or unstable connection can cause incomplete page loads. Try restarting your router or switching to a different network if possible.

4. Update Your Browser: Make sure your browser is updated to the latest version to avoid compatibility issues with ShopRite’s site.

5. Try Incognito/Private Mode: Sometimes cached data and cookies can still cause issues. Opening an incognito or private browsing window disables most caching and extensions by default.

If these steps still don’t resolve the problem, the issue might be on ShopRite’s side or related to your account specifically. In that case, I can help escalate this further or provide contact details for support.

Would you be able to try these and let me know what you find?