[Moovit] The live locator is not working

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Paul Franks
5 months ago In Moovit
The live locator is not working

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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5 months ago

Hi! I understand that the live location feature in the Moovit app is not working for you on your WebKit-based Android 13 device. Let's work through some steps to get this sorted out.

First, to clarify: Is the live location not updating for your own location, or is it not showing the moving location of buses/trains on the map? Also, are you connected to Wi-Fi or mobile data, and have you checked if your internet connection is stable?

Meanwhile, here are some common steps to fix live location issues on Moovit:

1. Check Internet Connection
Ensure you have a strong and stable internet connection (Wi-Fi or mobile data). Live location depends on real-time data transfer.

2. Enable Location Permissions
Go to your device Settings > Apps > Moovit > Permissions and make sure location access is granted, preferably set to "Allow all the time" or "Allow while using the app."

3. Turn On High Accuracy Location Mode
On Android 13: Settings > Location > Improve accuracy, then enable Wi-Fi scanning and Bluetooth scanning. Also, set Location mode to High accuracy.

4. Restart the App and Device
Close the Moovit app completely and reopen it. If that doesn’t work, restart your device.

5. Update the Moovit App
Check Google Play Store for any updates to Moovit and install the latest version.

6. Clear Moovit App Cache
In Settings > Apps > Moovit > Storage, tap "Clear cache" (not Clear data to avoid losing app info).

7. Confirm Your Account and App Version
Sometimes issues occur due to app bugs or account glitches; logging out and back in can help.

If after these steps the live location still won't work, the problem may be related to the transit agency’s data feed or a temporary app/server error. You can check Moovit’s help center or forums for outage reports.

Would you mind trying these out and letting me know which step you are at? I’m here to assist you further! Also, if you want, I can give you a direct link to the official Moovit live location help for reference.

Are you okay to proceed with these steps?

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