Hi there! I see you're encountering an error message about your email provider temporarily suspending emails to [email protected] due to delivery issues. Just to make sure I understand correctly, is this happening when you try to send email notifications through Expensify? Or is this an issue with receiving Expensify emails on that address?

Meanwhile, here’s some initial information: This kind of suspension often happens if the email provider detects repeated delivery failures or potential spam activity. Expensify’s system then temporarily blocks emails to prevent further issues.

To help you unblock and fix this, could you please tell me if you have access to the email account [email protected]? Sometimes, steps like confirming inbox settings, checking spam or junk folders, and ensuring the mailbox isn’t full help.

Here are some general steps you can try:

1. Check Email Settings: Make sure the email address is active and able to receive emails. Look for any bounce-back messages you might have received.
2. Whitelist Expensify’s Email Address: Ask the email provider or system admin to whitelist the sending domains and IPs used by Expensify.
3. Contact Your Email Provider: Since the block might be on their side due to delivery issues, having them investigate any filters or blocks will help.
4. Unblock Procedure: Sometimes Expensify’s support can assist in unblocking the address if it’s on their end. You can reach them at [email protected].
5. Verify Expensify Status: Occasionally, email deliverability issues can be linked to Expensify’s email service providers or third-party filtering tools like Proof Point. Checking Expensify’s status page at status.expensify.com might provide updates.

Let me know how you access the email or if you need guidance on any of these steps! I’m here to walk you through the process.

Are you troubleshooting a receipt email not arriving, or login authentication email, or some other notification? That’ll help me provide clearer instructions.

Getting error when I login

Thanks for the additional info that the error appears when you login. Let’s get you back into your Expensify account step-by-step.

Here are some easy first steps to try for login errors:

1. Check your internet connection
Make sure you’re connected to a stable network. Since you’re on Windows with WebKit, confirm your browser has internet access.

2. Force a clean sign-out
Sometimes session data gets stuck causing login issues. You can force a full sign-out from Expensify by visiting this link in your browser: https://use.expensify.com/logout
After that, try logging in again.

3. Try another browser or device
Since you are using a WebKit browser on Windows, test if logging in works on another browser like Chrome, Firefox, or even from a mobile device. This helps identify if the issue is browser-specific.

4. Clear browser cache and cookies
Cached data can interfere with login. Clear your browser’s cache and cookies, then restart it and try again.

5. Check your email contact methods
If you use magic link or email-based login, make sure your email address is verified and active. You can add a backup email in your Expensify Account Settings under Contact Methods for future login help if you regain access here:
https://help.expensify.com/articles/expensify-classic/settings/Magic-Code-Access-Troubleshooting.html

6. Password reset or alternative login method
If password issues are suspected, try requesting a password reset. If you use social login (Google, Apple, etc.) ensure that external service is working properly.

If you’ve tried all the above and still get an error, could you tell me exactly what the login error message says? That way I can narrow down the cause—whether it’s an account lock, credential issue, or some other factor.

Also, please let me know if you use single sign-on or any third-party authentication method.

I’m here to help you get logged in smoothly!

Common causes of Expensify login issues

Great question! Expensify login issues commonly happen for a few reasons, and knowing these can help you troubleshoot effectively. Here are some common causes and solutions:

1. Magic Code Authentication Issues
Expensify switched to a "magic code" system for logging in, where you receive a code via email to access your account. Problems can occur if you don’t receive the code due to email delivery issues, spam filtering, or an unverified email address. If this applies, check your spam folder or try an alternate email if configured. You can also try phone verification if available. More details here: Magic Code Access Troubleshooting

2. Incorrect Email or Password
If you use password-based login, verify you’re entering the right credentials. If uncertain, try resetting your password via the “Forgot password” link.

3. Browser Issues
Cached data, cookies, or browser incompatibility can interfere. Clearing your browser cache and cookies or trying another browser can resolve this. Also, testing on a different device can narrow down the issue.

4. Network or Connectivity Problems
An unstable internet connection could interrupt login requests. Make sure you have a solid network connection before trying to log in.

5. Account Lock or Suspension
Repeated failed login attempts or policy violations may temporarily lock your account. If suspected, contacting Expensify support is the next best step.

6. Single Sign-On (SSO) or Third-Party Login Issues
If your organization uses SSO (e.g., Google, Microsoft), any issues with that service or configuration might prevent logging in. You may need to check with your IT admin.

7. App or Service Outages
Rarely, Expensify systems or email providers might experience temporary outages affecting login or magic code delivery. Checking status.expensify.com or their support channels is helpful.

For a simple start, you can try:

- Forcing a clean logout here: https://use.expensify.com/logout
- Trying an alternate login email if set up
- Checking your email for the magic code and spam filters
- Clearing your browser cache or switching browsers

If you want more personalized guidance, just let me know what error message or login experience you have, and I can help you troubleshoot further!

Are you logging in with a magic code, password, or a third-party service? That’ll help me tailor the next steps.