To resolve the issue of Expensify not loading and syncing properly, follow these step-by-step troubleshooting actions:

1. Check Expensify's Status: Before proceeding with any adjustments on your side, ensure that there are no current issues with Expensify's services. Visit the Expensify status page to check for any outages or maintenance updates that could be affecting the app's performance - learn more.

2. Update Login Credentials: If you recently changed your password for your bank or card account, you will need to update your credentials within Expensify. Go to Settings, then navigate to Connections, and update your account details if necessary - learn more.

3. Sync Your Connections: If you are experiencing sync problems with a specific connection (for example, QuickBooks Online, NetSuite, or Xero), you can manually refresh the sync. Head to Settings, then go to Workspaces, select your workspace, and find the Connections section where you can click Sync Now for the specific tool you are using - learn more - learn more.

4. Clear Cache and Data: On your device, go to your Settings > Apps > Expensify, and tap on Storage. From here, you can clear the cache and data of the app, which often resolves loading and syncing issues.

5. Update the App: Ensure that you're using the latest version of the Expensify app. Check the Google Play Store for any available updates and install them. An outdated app can cause performance issues.

6. Reinstall the App: If the problem persists, uninstall Expensify completely and then reinstall it from the Google Play Store. This can fix any underlying issues that are causing the app not to work as expected.

7. Contact Support: If none of the previous steps resolve the issue, it may be necessary to reach out to Expensify support for further assistance. They can provide more specific guidance based on your account and the issues you are encountering - learn more.

By following these steps, you should be able to resolve the loading and syncing issues with Expensify.