Hi there! I understand your Goodnotes app is crashing on your Windows device, and I'm here to help you get it sorted out. To start, could you tell me a little more about the crashes? For example:

- Does the app crash immediately when you open it or after doing something specific?
- How often does it happen?
- Have you noticed any error messages?
- Have you already tried any troubleshooting steps like restarting your device or reinstalling the app?

Knowing these details will help me guide you through the best solutions for your situation.

app crashes after opening notebook

Thanks for sharing that your Goodnotes app crashes right after you open a notebook. Let's work through some steps to fix this. Since you’re on Windows with WebKit, here’s what we can try:

1. Force-close the app and restart it: Sometimes the app’s temporary state causes crashes. Close Goodnotes completely and reopen it.
2. Restart your Windows device: This can clear any temporary system glitches.
3. Ensure Goodnotes is updated to the latest version: Sometimes bugs causing crashes are fixed in newer versions. If you installed it via a web app or a store, check for updates and install them.
4. Check your Windows Updates: Keeping your OS updated helps with app stability.
5. Try opening a different notebook: If the crash only happens with one specific notebook, that file might be corrupted.
6. If the crash still happens, enable Goodnotes’ Temporary Diagnostic Mode: This can provide logs or extra info. To do this on Windows: Open Settings app > find Goodnotes > enable Temporary Diagnostic Mode. Then open Goodnotes again (this is from Goodnotes support instructions).
7. If none of the above works, try reinstalling Goodnotes: Sometimes app files get corrupted and a fresh install helps.
8. As a last step, check if the notebook file can be opened on another device: If it crashes there too, it’s likely file corruption.

If you could try these and let me know which step you get stuck on or if any error messages appear, I can guide you further. Here’s the main support article to refer to as well for more details: Goodnotes Crashing Troubleshooting Basics and Diagnostic Mode 1 3.

Are you comfortable trying these out?