[CoinIn] I take pic n then app does nothing. Nothing at all. Doesn't scan it

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Sandy Nihart
5 months ago In CoinIn
I take pic n then app does nothing. Nothing at all. Doesn't scan it

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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5 months ago

Hi there! I understand that after you take a picture with the CoinIn app, the app doesn’t scan the coin and nothing happens. Let’s work together to get that fixed for you.

To start, could you tell me a bit more about the environment when you’re taking the picture? For example:
- Is the background flat and solid-colored with only one coin in the frame?
- Is the image clear and focused, without blur or shadows?
- Are you using natural daylight or bright lighting to take the picture?

Meanwhile, here are some steps you can try to help the app properly scan your coin:

1. Ensure a solid, flat background: The app works best when the coin is on a single-color surface without distractions.
2. Center the coin: Make sure the coin is positioned in the middle of the camera frame before snapping the photo.
3. Use good lighting: Take the photo in daylight or under bright light to make details clear.
4. Avoid blur: Hold your device steady to prevent a blurry photo.
5. Check app permissions: Confirm that the app has permission to access your camera.
6. Restart the app: Close it fully and open it again.
7. Update the app: Check Google Play Store for any updates available for CoinIn.

If you’ve already tried these or the issue continues, it might help to clear the app cache: go to Settings > Apps > CoinIn > Storage > Clear Cache.

Let me know how these steps go or if you notice anything unusual when you take the photo! That way, I can guide you further.

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