Hello! I see you're having trouble with the Keep Health app on your Android device—not showing any movement or progress in sport mode except for the time. I’d like to help you get this working properly.
To start, could you tell me if movement or step tracking works normally outside sport mode? Also, do you have any specific sensors or permissions enabled or restricted for the app? This info helps me narrow down the cause.
In the meantime, here’s a step-by-step approach that usually solves this kind of problem:
1. Check app permissions: Make sure Keep Health has permission to access motion and fitness data, location, and sensors. On your Android device, go to Settings > Apps > Keep Health > Permissions and ensure all required permissions are granted. Without motion or location permission, sport tracking may show zeros.
2. Disable auto-pause/auto-stop settings in sport mode: Sometimes sport mode has a feature that pauses or stops tracking if it thinks you’re not moving. Open the Keep Health app, go to sport mode settings, and see if there’s any “auto-pause” or “auto-stop” option enabled—try disabling it to see if tracking resumes10.
3. Check battery optimization settings: Battery saver features on Android can prevent background tracking from working properly. Go to Settings > Battery > Battery Optimization, find Keep Health, and set it to "Don't optimize" or similar. This prevents the system from stopping the app’s activity tracking.
4. Restart the device and app: Restart your phone to clear any temporary glitches. Then open the Keep Health app fresh and start a sport mode session.
5. Update or reinstall the app: Make sure you’re running the latest version of Keep Health from the Play Store. If problems persist, try uninstalling and reinstalling the app.
If after these steps tracking still doesn’t record movement or progress other than time, let me know. We can dig into advanced troubleshooting like sensor calibration or checking for conflicts with other fitness apps or device settings.
Are you comfortable trying these steps now? Let me know how it goes or if you want me to guide you through any step.
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Pierre
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Hello! I see you're having trouble with the Keep Health app on your Android device—not showing any movement or progress in sport mode except for the time. I’d like to help you get this working properly.
To start, could you tell me if movement or step tracking works normally outside sport mode? Also, do you have any specific sensors or permissions enabled or restricted for the app? This info helps me narrow down the cause.
In the meantime, here’s a step-by-step approach that usually solves this kind of problem:
1. Check app permissions: Make sure Keep Health has permission to access motion and fitness data, location, and sensors. On your Android device, go to Settings > Apps > Keep Health > Permissions and ensure all required permissions are granted. Without motion or location permission, sport tracking may show zeros.
2. Disable auto-pause/auto-stop settings in sport mode: Sometimes sport mode has a feature that pauses or stops tracking if it thinks you’re not moving. Open the Keep Health app, go to sport mode settings, and see if there’s any “auto-pause” or “auto-stop” option enabled—try disabling it to see if tracking resumes10.
3. Check battery optimization settings: Battery saver features on Android can prevent background tracking from working properly. Go to Settings > Battery > Battery Optimization, find Keep Health, and set it to "Don't optimize" or similar. This prevents the system from stopping the app’s activity tracking.
4. Restart the device and app: Restart your phone to clear any temporary glitches. Then open the Keep Health app fresh and start a sport mode session.
5. Update or reinstall the app: Make sure you’re running the latest version of Keep Health from the Play Store. If problems persist, try uninstalling and reinstalling the app.
If after these steps tracking still doesn’t record movement or progress other than time, let me know. We can dig into advanced troubleshooting like sensor calibration or checking for conflicts with other fitness apps or device settings.
Are you comfortable trying these steps now? Let me know how it goes or if you want me to guide you through any step.