Hi there! I’m Charlotte Green. I’d like to help you get your Keep Health app calendar working again. Could you tell me a bit more about the problem? For example, what exactly happens when you try to use the calendar? Are you seeing an error message, or is it not loading or syncing as expected?

This will help me guide you through the right steps to fix it.

De day and date are not right

Thanks for the details! Since the day and date in your Keep Health app calendar aren't showing correctly on your Android device (version 10, using WebKit browser), the issue is likely related to your device’s date, time, or time zone settings which the app relies on.

Let’s try these steps in order:

1. Check and set your Android device’s date and time correctly:
- Open your device’s Settings.
- Scroll to System or General Management (varies by device).
- Tap Date & time.
- Make sure Automatic date & time and Automatic time zone are turned ON. This syncs your device’s clock with your network provider.
- If already ON and wrong, toggle them OFF, manually set the correct date, time, and time zone, then toggle back ON.

2. Restart your device: This lets changes take effect and can refresh app syncing.

3. Clear Keep Health app cache & data (if applicable):
- Go to Settings > Apps > Keep Health.
- Tap Storage.
- Press Clear Cache. If the issue persists, try Clear Data (this may reset app settings or require you to log in again).

4. Check your app settings: Some apps allow manual date/time adjustments or region settings within the app itself. Confirm these align with your current location.

If the date/time is still incorrect within the app after these, kindly let me know if it happens all the time or after traveling/time zone changes, and I can help with more advanced syncing steps.

Would you like to try these steps now? I can walk you through them more specifically if needed.

Keep Health app manual date adjustment

Thanks for asking about manually changing the date in the Keep Health app! Based on what I’ve found, the Keep Health app generally syncs its date and time settings automatically from your phone or connected smartwatch. There isn’t a direct manual date/time adjustment option inside the app itself.

If your calendar’s date and day are off, this usually means the app is using the date/time from your phone or the paired device. Here’s what I recommend:

1. Ensure your Android device’s date, time, and time zone are correct and set to automatic as I mentioned earlier. This is the primary source for the app’s calendar accuracy.

2. If using a paired device (like a smartwatch), make sure it is also syncing its time correctly with the phone. Sometimes, the connected device can have an outdated or incorrect time that affects the app.

3. If your smartwatch or fitness tracker is not syncing the time automatically, you may need to manually set the date and time on that device—it often depends on the device model. For this, you can check the user manual for your specific tracker or watch. For example, the Keep Health Q23 smartwatch manual instructions can be found here: Q23 Smart Watch User Manual.

If you’re not using a smartwatch but rely solely on the app’s calendar, the date and time depend entirely on your phone’s settings.

Would you like me to help you check the connection between your phone and any wearable device? Or guide you through manually setting the time on your tracker, if you have one? Let me know!

The calender failed

Hi again! Since your Keep Health app calendar feature is still failing, let's try a few focused steps to fix the calendar specifically on your Android device with Keep Health:

1. Restart Your Device: A simple reboot often resolves temporary glitches affecting apps.

2. Check App Permissions: Ensure Keep Health app has permission to access your calendar and date/time data.
• Go to Settings > Apps > Keep Health > Permissions.
• Make sure permissions like Calendar, Location, and others related to date/time are enabled.

3. Force Stop and Clear Cache:
• Open Settings > Apps > Keep Health.
• Tap Force Stop to close the app.
• Then tap Storage > Clear Cache (this won’t erase your data).

4. Check Calendar Sync Settings:
• Open the Keep Health app settings if available.
• Look for any calendar sync options—make sure syncing is enabled.
• Also, check your Android calendar app to confirm it's syncing correctly with your Google or other calendar accounts.

5. Reinstall the Keep Health app:
• If the problem persists, uninstall and then reinstall the app to get a fresh copy. This often fixes bugs related to calendar syncing.

6. Ensure Your Device Date and Time Are Correct:
• Confirm your Android device is set to automatic date, time, and time zone as we discussed earlier—this is crucial since the calendar relies on your device settings.

If after trying these, the calendar still doesn’t function properly, it might be a syncing issue between your device and the app’s server. In that case, please let me know if you’re using any connected devices like a smartwatch and what exact behavior you see (e.g., blank calendar, wrong events, error messages).

Feel free to try these first, and I’m here to help guide you through each step! Are you ready to proceed?

Source related to app restarts and clearing cache on Android