Hi! I see your Sensi app account got locked when you tried to join Sawnee EMC's "Switch and Save" program. Let's get that sorted out for you.

First, can you tell me if you’re seeing any specific error messages when you try to sign back in? Also, have you tried options like resetting your password or rebooting your device? This info will help me guide you better.

Meanwhile, a common fix for locked accounts involves using the "Forgot Password" feature to reset your password via your registered email. Sometimes, reinstalling the app or ensuring it’s up to date can help too. If the problem is related to authentication from Sawnee EMC's side, it might require a bit more specific action1,6.

Here's what we can try step by step:

1. Open the Sensi app on your Windows device and try the "Forgot Password" option to reset your password.
2. Check your email inbox (and spam/junk folder) for the password reset link and complete the process.
3. Once reset, log in again with the new password.
4. If you still can't log in, uninstall and reinstall the Sensi app to clear any cached login info.
5. Make sure your app is up to date with the latest version in case the lockout is a known bug.
6. If the account still remains locked, it might be an issue with Sawnee EMC's integration—contacting [email protected] can help escalate or unlock your account.

Let me know what you’ve already tried or if you run into any issues following these steps!