[Frisbee] Unable to enter receipts. For 5 days it says log in issue check beck later. I changed my password. Nt

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Diane Hester
9 months ago In Frisbee
Unable to enter receipts. For 5 days it says log in issue check beck later. I changed my password. Nt

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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9 months ago

Hi there! I understand you're having trouble entering receipts into the Frisbee app after changing your password, and you’ve been seeing a login issue message for several days now. Let's see if we can get this sorted out for you.

Just to clarify a couple of things before we dive into solutions:
1. After changing your password, did you log out and then log back into the app with the new password?
2. Are you using the Frisbee app on your Mac, or are you accessing it through a browser on your Mac?
3. Have you tried restarting your device or reinstalling the app already?

Meanwhile, here are some steps you can try to resolve this login issue:

1. Log out and Log back in properly:
- Open the Frisbee app.
- Go to settings or account options and log out completely.
- Close the app entirely.
- Reopen it and log in using your updated password.

2. Check for App Updates:
- Open the Mac App Store.
- Check if there is an update available for Frisbee. Sometimes login issues are fixed in updates.

3. Clear the App Cache (if the app supports it):
- Some users have reported that clearing the app cache helped resolve login glitches. Although Mac apps don't always have a clear cache option, you can close the app and restart your Mac.

4. Reinstall the Frisbee App:
- Delete the Frisbee app from your Mac.
- Restart your Mac.
- Download and install the app again from the App Store.
- Log in with your new password.

5. Verify Network Connection:
- Ensure your Mac is connected to a stable internet connection.
- Sometimes, login errors can stem from connectivity issues.

6. Check Your Frisbee Account Status:
- If possible, try logging in on another device or the Frisbee website to see if your credentials work there.
- This can help determine if the issue is with the app or your account in general.

If these steps do not resolve the problem, it might be related to a backend account authentication issue. In that case, contacting Frisbee support directly at [email protected] would be the best next step to verify if your account has any restrictions or server-side problems.

Please let me know what you’ve already tried and how these steps go. I’m here to help you through this! Are you satisfied with this initial approach?

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