[Frisbee] I can't log in. I updated my password using the provided link but no luck

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Janet Williams
9 months ago In Frisbee
I can't log in. I updated my password using the provided link but no luck

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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9 months ago

Hi there! I understand you’re having trouble logging into the Frisbee app even after updating your password through the reset link. Let’s try to figure this out together.

To get started, can you tell me if you’re logging in via the Frisbee app or through a web browser on your Windows device? Also, are you seeing any specific error messages when trying to log in? This info will help me tailor the best steps for you.

In the meantime, here are some helpful steps you can try:

1. Double-check the password you reset—sometimes a small typo or an extra space can cause login failures.
2. Make sure you’re using the same username or email address linked to your Frisbee account.
3. If you’re on the app, try closing it completely and restarting it before logging in again.
4. Clear your browser’s cache and cookies if you’re using a web browser. This can help remove any corrupted login data.
5. Try logging in multiple times; occasionally, the system takes a couple of attempts to register the new password.

If these don’t help, sometimes the issue might be on the server side or with your account specifically. If that sounds like it could be the case, I can guide you on contacting Frisbee support directly for account-level assistance.

Could you let me know how these steps go? And please share any details on error messages or the login method you’re using. That way I can help you more precisely!

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