Hi there! I see you're encountering error codes on all your receipts in the Frisbee app. Just to get a better idea, could you please tell me what specific error code or message you are seeing? Also, are you using the iPhone with iOS 18.7, correct?

Once I have these details, I can guide you through some tailored troubleshooting steps to help clear up the issue.

Code RS005. It says invalid store. But I have used this store before. It is happening on every receipt

Thank you for the details about error code RS005 with the message "invalid store," and that this error happens on every receipt from the store you have used before.

This error usually indicates that the store information linked to your receipts is not being recognized correctly by the Frisbee app.

Let's try these steps to resolve this:

1. Check Store Details: Ensure that you have the correct and current store information saved in the app or entered during receipt submission. Sometimes stores update their names or IDs in the system.

2. Reinstall or Update Frisbee App: Sometimes app updates have fixes for store recognition issues. Since you're on iOS 18.7, go to the App Store and check if there's an available update for Frisbee. If not, delete the app and reinstall it to clear any cached errors.

3. Clear App Cache: iOS limits cache clearing to reinstalling, but restarting your iPhone after reinstalling can help.

4. Try Submitting a Receipt from a Different Store: If this works without error, the problem could be specific to that store’s database entry.

5. Verify App Account Sync: Make sure you’re logged into the Frisbee app with the correct account and that it’s syncing properly online.

6. Reach Out for Backend Support: If the problem persists, it might be caused by a backend issue where the store data is flagged as invalid. Contact Frisbee support at [email protected] with details of the store and receipts for further help.

Would you like me to guide you through any of these steps in more detail?

Still not recognizing store or the app says receipt was already scanned but it wasn’t

Thanks for sharing that additional detail about the app saying the receipt was already scanned even though you haven't scanned it before. That helps pinpoint where the problem might be.

Here are some tailored steps to resolve both issues—"invalid store" recognition and false "receipt already scanned" errors—in the Frisbee app on your iPhone iOS 18.7:

1. Check Receipt Details Against Requirements
The receipt must clearly show store/merchant name, purchase date, items, and total amount (not zero). If any detail is missing or unclear, the app might reject it or misidentify it as duplicate. Try to submit a clear, legible photo of your receipt covering all parts.

2. Sync e-Receipts and Re-login
Sometimes, syncing issues or session glitches cause these errors. Log out of the Frisbee app, close it fully, then log back in and try scanning again. For e-receipts, ensure your linked accounts (email or loyalty cards) are syncing properly to avoid duplicates.

3. Update or Reinstall App
Updates often fix scanning and store identification bugs. Check if there's a Frisbee update in the App Store. If already updated, try uninstalling and reinstalling the app to clear cached data that might cause false "already scanned" flags.

4. Delay Between Scans
If you try scanning the same receipt multiple times in quick succession, even unintentionally, the app can mark it as duplicate. Wait a few minutes before attempting a rescan.

5. Manually Enter Store Information
If the store is not recognized automatically, try entering the store name manually during the submission if that option exists. This can override misidentification.

6. Contact Frisbee Support With Receipt Details
If these steps don’t fix it, the issue may be on Frisbee’s backend or a specific store’s data setup. Email [email protected] with a copy of your receipt (photo or e-receipt), the store name, and mention Error Code RS005 plus the "already scanned" problem. They can investigate your account and the store data directly.

Some users on forums and social media have reported similar issues recently, and Frisbee support is actively working on fixes for receipt scanning errors and app stability5 6.

Let me know if you'd like, and I can walk you through any of these steps in more detail!
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Error code on all recepta