[myCOMPASS PA] Can't log into compass, PA wheel keeps spinning

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4 months ago In myCOMPASS PA
Can't log into compass, PA wheel keeps spinning

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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4 months ago

Hi there! I see you’re having trouble logging into myCOMPASS PA because the wheel just keeps spinning endlessly. Let’s work together to get you back in quickly.

First, just to confirm:
- Are you trying to log in through the myCOMPASS PA app or through the website on your Windows device using WebKit?
- Have you tried refreshing or restarting the app/browser already?

Sometimes this issue can happen if there’s a temporary glitch in the system or a connectivity problem. Here’s a simple step-by-step we can try:

1. Check your internet connection to ensure it’s stable. Try opening another site to confirm.
2. Clear your browser cache and cookies since old data can interfere with loading. In your Windows WebKit browser, go to settings > privacy > clear browsing data (choose cookies and cached data). Then restart the browser and try again.
3. Try logging in with a different browser or device if you have one available, to see if the issue is specific to your current setup.
4. If you are using the app, try reinstalling it to ensure it is the latest version and not corrupted.
5. Sometimes server-side issues cause this. There have been reports of the myCOMPASS PA platform experiencing loading problems recently, which their technical teams are working to resolve. If your problem continues despite all basic fixes, it might be due to ongoing system maintenance or outages.

If you've already tried these or the wheel keeps spinning for an unusually long time, let me know, and we can look deeper, including checking any account-related issues or server statuses.

Are you able to try these and tell me what happens?

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