Hi there! I see you’re having trouble getting the myCOMPASS PA app to load even after uninstalling, restarting, and clearing cache. Let's see if we can get this sorted out together.

First, just to clarify, when you say the app won’t load, does it fail to open at all, or does it open but then get stuck on a loading screen? Also, are you connected to Wi-Fi or cellular data when trying to use the app?

Meanwhile, from what I’m seeing, there have been recent reports of performance issues affecting the COMPASS app and website, with technical teams actively working on fixes. So sometimes these loading problems can be from server-side issues rather than just your device1.

Here’s what we can try step-by-step:

1. Check your internet connection: Make sure you have a stable connection—try switching between Wi-Fi and cellular data.

2. Reinstall the app: Since you already tried uninstalling, try downloading the latest version from the official app store to ensure you have the most current build.

3. Clear stored data (beyond cache): On Windows, if you’re running a WebKit-based browser, clearing browser cookies and site data specifically for myCOMPASS PA might help.

4. Try accessing via the website: See if you can log in through the myCOMPASS PA website instead of the app to determine if the issue is app-specific.

5. Wait for updates: Sometimes these issues resolve when the service provider fixes backend problems.

If after all this the app still won’t load and you want to get immediate assistance, contacting myCOMPASS PA support directly at the help number or their support email could be handy.

Can you please tell me the behavior after trying these? That will help me guide you further.

the screen comes up and keeps trying to load but won't

Thanks for clarifying that the app screen comes up but keeps loading without progressing. That helps narrow it down.

Given the behavior and recent reports, it looks like there have been ongoing technical difficulties with the myCOMPASS PA app loading user data or cases3. These are sometimes server-side issues affecting many users at once.

Here’s what you can try next to troubleshoot this on your Windows device running the WebKit-based browser:

1. Check System Date and Time Settings: Sometimes incorrect date/time can cause secure connection failures and app loading problems. Make sure your PC’s clock is set to automatic and showing the correct local time.

2. Try Accessing myCOMPASS PA via the Web: Since the app uses backend services, check if you can log in using the official myCOMPASS PA website through your browser. If the site loads properly, the problem might be app-specific.

3. Clear Browser Cookies and Site Data Specifically for myCOMPASS PA: Since you're using a WebKit browser on Windows, clear all cookies and cached data related directly to myCOMPASS PA in the browser settings, then retry loading.

4. Disable Any VPN or Proxy: If you have VPN or proxy services enabled, they can sometimes interfere with app data loading. Disable them temporarily and try the app again.

5. Check for App Updates: If you're using an app version on a Windows platform (like a Progressive Web App or standalone), ensure the app is updated to the latest version.

6. Contact myCOMPASS PA Mobile Helpline: If the issue persists, it could be related to backend service disruptions requiring official support. The helpline is 1-844-831-0584, available 8 a.m. to 5 p.m. Monday through Friday5.

Since the loading circle keeps spinning and you’ve already cleared cache and reinstalled, it is likely a server-side or account data loading issue affecting many users intermittently. If you want, I can guide you on how to perform some of the steps above or assist with anything else.

Are you okay to try these? Or do you want help reaching out to support directly?

lets try it

Great! Let’s go through the steps together to see if we can get your myCOMPASS PA app loading properly on your Windows device with your WebKit browser.

1. Check System Date & Time

- Click the clock on your Windows taskbar.
- Click "Date and time settings."
- Make sure “Set time automatically” and “Set time zone automatically” are turned ON.
- If they already are, try toggling them off and back on to refresh.

2. Access myCOMPASS PA via Web

- Open your WebKit browser.
- Go to https://www.compass.dhs.pa.gov/.
- Try logging in here and see if your account loads normally.
- If this works, the problem might be specific to the app itself.

3. Clear Browser Cookies & Site Data for myCOMPASS PA

- In your WebKit browser, go to settings.
- Look for Privacy or Security settings.
- Find where you can clear cookies or site data.
- Instead of clearing all, look for data related to the myCOMPASS PA site and remove it.
- Restart the browser and try opening the app again.

4. Disable VPN or Proxy

- If you use a VPN or proxy, please turn it off temporarily.
- Sometimes these interfere with data loading.
- Check the app again after disabling.

5. Check for App Updates

- If you installed the app as a Progressive Web App (PWA) or standalone app, check for updates.
- Or if you’re using the mobile version on Android/iOS, always get the latest version from the official store.

6. Contact myCOMPASS PA Support (if needed)

- If none of these work, the issue might be server-side.
- You can call the myCOMPASS PA Mobile Helpline at 1-844-831-0584 (Mon-Fri, 8 a.m. – 5 p.m.) for further assistance4.

Try these and let me know which step you’re on and what you observe. I’m here to guide you through!