Hi there! I understand you successfully reset your password for the myCOMPASS PA app but now the service is not registering your login. Let's get to the bottom of this.

To start, could you let me know:
- Are you logging in via the mobile app or a web browser (WebKit on Windows 10, right?)?
- When you try to log in after the password reset, do you get any error messages, or does it just not respond?
- Have you tried closing and reopening the app or browser, or clearing any stored data like cache or cookies?

Meanwhile, here’s a step-by-step approach to try:

1. Confirm Password Reset: Sometimes the password reset takes a moment to update in all systems. Try logging in after waiting a few minutes.
2. Clear Cache and Cookies: Since you are using a WebKit-based browser, clearing cache and cookies can help clear out any old login data that might be interfering.
3. Use Incognito/Private Mode: Try logging in through a private browsing window to rule out cached data or extensions causing trouble.
4. Check for App or System Updates: Make sure your myCOMPASS PA app (if using app) or your browser is up to date.
5. Try Another Device or Browser: To see if the issue is device/browser-specific, try logging in from a different device or a different browser.

If these don’t solve it, there may be a known issue with the service itself causing login loops or failures even after password resets. There have been recent reports of login problems with myCOMPASS PA where users got stuck in loops despite resetting passwords1.

If your problem continues, it might be best to contact myCOMPASS PA support directly at 1-844-831-0584 for specialist assistance2.

Let me know what you try and what you see, and I’ll help you from there! Are you satisfied with this initial guidance?