Hi there! I understand that you’ve been seeing a message saying “The server is high” from the CHAI app server for the last 12 hours, and you want it fixed. To get a better sense of the situation, could you please clarify a couple of things for me?

1. When exactly do you see this message? Is it when you try to log in, during app use, or somewhere else?
2. Does this happen on one device only or multiple devices?
3. Have you tried restarting the app or your device?
4. Are you connected to a stable network, or have you noticed any connectivity issues?

From what it sounds like, “The server is high” probably means the server is experiencing high load or traffic, which affects app performance. Since this likely relates to server-side conditions managed by CHAI’s infrastructure, what I can do is guide you on some steps to potentially alleviate your side of the connection and confirm things on your end.

Here are some steps we can try:

1. Restart the app and your device: This helps clear any temporary glitches that may affect communication with the server.
2. Check your internet connection: Make sure you have a stable network connection. You can try switching between Wi-Fi and cellular data or resetting your router if you’re on Wi-Fi.
3. Clear app cache or data if possible: On macOS clients using browsers, try clearing browser cache or using an incognito window to see if the issue persists.
4. Check for app updates: If you’re using a desktop or Mac app, ensure it is updated to the latest version. Sometimes server communication depends on the client version.
5. Check CHAI’s status: Sometimes the issue comes from server-side overload or maintenance. Could you check if there’s any CHAI status update via their official channels or social media? Unfortunately, I don’t see any specific ongoing outage from the search.
6. Contact CHAI support: If the message has been persistent for 12 hours, this may be a server problem only they can fix. You can reach them at [email protected] to report the ongoing issue for deeper investigation.

Please try those basics first if you haven't yet, and let me know what happens. I am here to walk you through it step-by-step until we get this sorted.

Are you able to provide more details about when/how you see the server message? That will help me assist further.