Hi there! I understand that you locked the EquateAccess app on your mobile phone and now you can’t use it to scan the QR code in EquatePlus. Just to clarify, when you say you “locked” the app—do you mean you’ve locked it with a password, PIN, or biometric lock like fingerprint? Or is the app itself not opening or frozen? Also, which type of phone do you have?

Once I have those details, I can guide you through unlocking or fixing the app so you can scan those QR codes again. Meanwhile, a simple first step you can try is to unlock your phone and then open EquateAccess to see if it asks for your app-specific passcode or biometric login.

Could you tell me more about what happens when you try to open EquateAccess now?

I've locked EqauteAccess with my PIN because I input wrong PIN many times in my Android

Thank you for the details! So, your EquateAccess app on Android is locked because too many incorrect PIN attempts were entered. This kind of lockout is a security measure to protect your account and prevent unauthorized access.

Here’s what I suggest you try next:

1. Wait for the Lockout Period to Expire: Often, after several failed attempts, the app or device will enforce a delay (e.g., 5 minutes, then longer if attempts continue). Wait that duration and then try entering the correct PIN again.

2. Restart Your Phone: Sometimes rebooting the device can help clear temporary app lock states.

3. Use “Forgot PIN” or Account Recovery if Available: Check if EquateAccess offers a “Forgot PIN” or recovery option on the lock screen. This could let you reset your PIN using your registered email or phone number.

4. Check for App or Device Updates: If the app’s lockout won’t reset, make sure both your Android OS and EquateAccess app are updated to the latest versions from Google Play Store.

5. Clear App Cache (without losing data): Go to Android Settings > Apps > EquateAccess > Storage > Clear Cache. Then try logging in again.

6. Last Resort - Contact Support: If none of the above works, you might need to reset your PIN with help from EquateAccess support. You can reach them at [email protected] with details about your issue.

Could you let me know if you see any option to recover or reset your PIN within the app? Also, after how long are you able to try entering the PIN again? That info will help me guide you more precisely.