Hi! Thanks for reaching out. Let me make sure I understand your situation clearly: your iPhone pairs successfully with your Cardo Packtalk Neo device via Bluetooth, but the Cardo Connect app doesn't recognize the Neo or connect properly. On top of that, the app indicates it’s sending you an email, but you never receive it. Does that sound accurate?

To help out, could you please confirm the following for me?
1. What version of the Cardo Connect app are you using, and is it updated to the latest version?
2. Have you granted the app all necessary permissions on your iPhone, especially Bluetooth and notifications permissions?
3. When you say the iPhone pairs with Neo but not the app, are you referring to Bluetooth pairing through Settings vs. the app recognizing the device?
4. Have you tried signing out and back into the Cardo Connect app or reinstalling it?
5. Is your email address correctly set in the app settings?
6. Have you checked your spam/junk mail folder for the missing emails?

Meanwhile, here’s a step-by-step troubleshooting approach that usually helps with this type of issue:

1. Remove or "Forget" the Neo device from your iPhone’s Bluetooth settings:
- Go to Settings > Bluetooth, tap the "i" next to the Cardo Neo device, and choose "Forget This Device".
2. Restart your iPhone:
- A fresh restart can clear temporary glitches.
3. Check app permissions:
- Go to Settings > Cardo app, ensure Bluetooth is enabled, and any notification permissions are on.
4. Open Cardo Connect app and try pairing within the app:
- The app should prompt you to reconnect the device; ensure Bluetooth is on.
5. Update firmware if prompted:
- Within the app, select your Neo device under settings and apply any firmware/software updates.
6. Check the email configuration inside the app:
- Verify your email address is entered correctly.
7. If the app attempts to send emails but you don’t receive any, check spam/junk folders on your email client.

If after these steps the app still does not connect to your Neo or send emails, please let me know. We may need to look into deeper app settings or possible bugs, and I can help escalate either a firmware issue or a support ticket with our team.

Do you want to try these steps now? I’m here to guide you through each step so it’s as smooth as possible!