[Top Girl] I signed out, not game making me restart from beginning

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Brent Millard
1 year ago In Top Girl
I signed out, not game making me restart from beginning

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Hi there! I understand you're having an issue with your game restarting from the beginning after signing out. Let's see if we can resolve this together.

First, could you let me know if you were connected to an account when you played the game? Sometimes progress is saved to an account, and signing out might not save your progress if it's not linked.

Here are a few steps we can try:

1. Check for Account Settings: Open the game and look for accounts or profile settings to see if your game progress is linked to an account (like Facebook, Google Play, or an in-game account). If it's connected, signing back in should restore your progress.

2. Locate Your UID Number: If you're unable to find your progress, you might need to find your UID number within the game settings. This number can sometimes help support teams restore your progress. Look for it in the “Tools” or “Settings” menu of the game.

3. Reinstalling the Game: If your progress isn’t backed up to an account, uninstalling and reinstalling the game may prompt it to sync your data back. Just make sure to back up any important information first.

If these steps don’t resolve the issue, it might be worth reaching out to the game’s support team directly. They can often assist with account-related issues and help recover lost progress.

Are you satisfied with the guidance I've provided, or would you like to explore further options?

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