Brother Artspira: Forgot password and can not reset it

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Brother Artspira
Forgot password and can not reset it

[Brother Artspira] Forgot password and can not reset it

Gail

1 year ago In Brother Artspira

forgot password and can not reset it

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Charlotte Green

1 year ago

Hi there! I understand you've forgotten your Brother Artspira password and are having trouble resetting it. Let's get this sorted out together.

To begin, could you tell me if you've tried using the "Forgot Password" option on the Artspira app or the CanvasWorkspace website already? And when you attempted the reset, did you receive any email or error message? This will help me tailor the right next steps for you.

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Gail

1 year ago

Yes message is e mail already regisered

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Charlotte Green

1 year ago

Thanks for sharing that you’re seeing a message saying the email is already registered. This typically means your email is linked to an existing Artspira account, which is why you can’t create a new one or reset the password in the usual way.

Here’s what I suggest:

1. Try using the "Forgot Password" option again and carefully check your spam or junk mail folders for the reset email—sometimes it lands there.
2. If you’re not receiving the reset email or it says the email is already registered yet you can’t access the account, there might be a glitch or a need for manual support.
3. In that case, the best next step is to contact Brother Customer Support directly. They can verify your account and help you access it securely. You can reach them here: Brother Customer Support.

Would you like me to guide you through the contact process or check if there is another way I can assist?

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Gail

1 year ago

Steps to recover Brother Artspira account

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Charlotte Green

1 year ago

Thanks for asking about the steps to recover your Brother Artspira account! Here's a clear approach you can follow:

1. Try resetting your password:
On the Artspira login page, use the "Forgot Password" option and enter your registered email. Check all your email folders, including spam/junk, for the reset email.

2. Recover your login ID if needed:
If you don't remember your login ID either, there's usually an option to recover that too on the same login or reset page.

3. If these self-service steps don’t work, especially since you're seeing a message that the email is already registered but can't reset:
The recommended step is to contact Brother Customer Support directly for help verifying your identity and recovering or resetting your account securely.
You can reach them here: Brother Customer Support

Unfortunately, direct self-service recovery beyond password reset isn't available publicly due to account security, so contacting support is the best way to sort this out efficiently.

Would you like me to assist you with any of these steps or provide contact details to get help from Brother's team directly?

Here’s the official Brother help page on this too: Recover ID - Artspira - Brother USA

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Gail

1 year ago