[The Mirror] Subscription not working

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Kevin Moorhouse
1 year ago In The Mirror
Subscription not working

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Alice Johnson

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1 year ago

To resolve issues with your Lululemon Mirror subscription not working, follow these steps:

1. Check Subscription Status
Confirm if your subscription is active. Log in to your account on the Lululemon website or mirror app and check the subscriptions section to ensure the membership is current and not expired.

2. Internet Connection
Ensure that your Mirror is connected to the internet. If your Wi-Fi connection is unstable or disconnected, the subscription functionalities may not work properly. Restart your Wi-Fi router if necessary.

3. Device Restart
If your subscription shows as active but is still not functioning, try a full restart of the Mirror. Unplug the device, wait for about 30 seconds, then plug it back in.

4. Software Update
Verify that your Mirror’s software is up to date. Navigate to settings on your Mirror and check for available updates. If updates are present, install them as they often fix bugs and improve performance.

5. Sign Out and Back In
Sometimes, the login session might become unstable. Sign out of your account on the Mirror, wait a minute, and then sign back in to refresh your session.

6. Verify User Count
Check to ensure you haven’t exceeded the allowed number of user profiles under your subscription. The Mirror membership allows up to six household members—additional attempts to log in may fail if the limit is reached.

7. Check for Service Outage
Visit the Lululemon Mirror social media channels or websites that track service outages to see if there are ongoing issues affecting subscriptions for multiple users.

8. Contact Customer Support
If all else fails, reach out to Lululemon customer support for assistance. Provide them with your account details and the issues you’re experiencing so they can help you resolve them promptly.

For additional details on subscription issues, you may find the discussion on Reddit helpful regarding potential connectivity and account issues related to the Lululemon Mirror - learn more - learn more - learn more.

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