[Gotham Sports] App keeps saying update. And goes to Yes

J
John
1 year ago In Gotham Sports
App keeps saying update. And goes to Yes

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello there! It sounds like you're experiencing an issue with the Gotham Sports app prompting you to update but not proceeding as expected. That can be quite an annoyance. Let’s see if we can sort this out together.

First, could you confirm if you’ve already tried some basic steps like forcing the app to close and reopening it, or restarting your iPhone? Sometimes, these simple actions can resolve issues like these.

If you haven't done those yet, here’s what we’ll do:

1. Force Close the App:
- Swipe up from the bottom of the screen (or double-click the Home button if your iPhone has one) to view all open apps.
- Find the Gotham Sports app and swipe it up to close it.

2. Restart Your iPhone:
- Hold down the power button until you see the "slide to power off" option. Slide it, then wait a few seconds before turning it back on.

3. Check for Updates Again:
- Once your device is back on, open the App Store, go to the “Updates” tab, and see if there’s an update available for the Gotham Sports app.

If the app still keeps saying to update after that, we can look into reinstalling the app. Would you like to proceed with that, or have you already tried these steps?

J
John
1 year ago

Goes to Yes app to update

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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thanks for the clarification! It sounds like the Gotham Sports app is directing you to the YES app to complete the update process. Let’s see if we can navigate this step together.

1. Check for App Updates: Open the App Store on your iPhone and go to the “Updates” tab. Make sure both the Gotham Sports app and the YES app are up to date.

2. Ensure the YES App is Installed: If you haven't done so already, please make sure that the YES app is installed on your iPhone. You can download it from the App Store if needed.

3. Try Opening the YES App: Once the YES app is installed, try to open it. Sometimes, the Gotham Sports app might need permissions or connections through the YES app for updates.

4. Recheck the Gotham Sports App: After opening the YES app, return to the Gotham Sports app and see if the issue persists.

If you're still having trouble after trying these steps, please let me know, and we can explore further actions, like reinstalling the apps or checking for any network issues.

J
John
1 year ago

Troubleshooting Yes app update issues

user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Let me look into some troubleshooting steps for the YES app update issues related to Gotham Sports. Here are a few solutions that might help you resolve the problem:

1. Check for YES App Updates:
- Open the App Store on your iPhone, search for the YES app, and see if there’s an update available. If there is, make sure to install it.

2. Ensure Gotham Sports App is Updated:
- As the YES app is tied to the Gotham Sports app, also check if there’s an update for the Gotham Sports app in the App Store.

3. Reinstall YES App:
- If the above steps do not resolve the issue, try deleting the YES app and reinstalling it:
- Press and hold the YES app icon on your home screen until it starts shaking.
- Tap the 'X' on the app to delete it.
- Go to the App Store and download the YES app again.

4. Network Connection:
- Check if your iPhone has a stable internet connection. Try switching between Wi-Fi and mobile data to see if there's a difference.

5. Clear App Cache:
- Although iOS doesn’t allow manual cache clearing, reinstalling the app (as mentioned above) can help clear any persistent issues.

6. Report to Support:
- If you’re still facing problems, it's best to contact Gotham Sports support. You can reach them at [email protected] or visit their Help Center for more guidance.

Give these steps a try and see if they help! Let me know how it goes or if you need further assistance, and I’ll be happy to help you out.

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