Hi there! I understand that your Chord AI app is freezing consistently at the same spot, and you have to restart your phone to get it working again. Let’s try to get this sorted out together.

To start, could you tell me a bit more about when exactly the freezing happens? For example, does it occur when you load a specific song, use a particular feature, or at app startup? That’ll help me narrow down the cause.

Meanwhile, here are some general steps you can try on your Mac (OS X 10.15.7) that might help resolve this freezing issue:

1. Restart the App: Quit the Chord AI app completely and then launch it again. Sometimes a fresh start clears temporary glitches.
2. Update the App: Make sure you are running the latest version of Chord AI, as updates often fix bugs causing freezes.
3. Reboot your Mac: Restart your Mac to clear system resources, which sometimes helps application stability.
4. Clear Cache or App Data: If the app stores cache or temporary data, clearing that might prevent freezing. Unfortunately, macOS apps don’t always expose an easy “clear cache” option. If you know how to locate the app's cache folder inside your user Library (~/Library/Caches), you could try deleting it while the app is closed.
5. Check for Conflicting Software: Sometimes security software or other apps interfere with app performance. Try running Chord AI in a clean environment or safe mode if you suspect this.
6. Reinstall the App: Delete and reinstall Chord AI. This can fix corrupted files causing freezes.

Since your app freezes at the same spot repeatedly, it could also be related to a corrupted file or particular song data within the app. If possible, try removing or avoiding that file and see if the app still freezes.

The development team is currently in touch with Apple engineers to diagnose freezing issues, and they have noted that rebooting devices can sometimes mitigate it temporarily1.

Could you try these steps, and let me know if the issue persists? Also, if you could share any patterns around the freeze, that'd be super helpful. Looking forward to your update!

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